Recognition for Tottenham Hale rail station worker who is ‘voice of Greater Anglia’

Monday, 29 October 2018

A platform worker at Tottenham Hale rail station has been recognised with an award by Greater Anglia after she became the ‘voice of Greater Anglia’.

The voice of Sarah Armer, who works as a Welcome Host at the station, can be heard at every station on the Greater Anglia network, after she was selected by the company to make announcements for the automated tannoy system.

Passengers from as far afield as Norwich and Cambridge regularly hear Sarah reminding them not to pull the emergency cord if they fall ill on a train, but to wait until the next station where help can be obtained more quickly.

This, along with the announcements she makes at Tottenham Hale and the help she gives to the thousands of passengers passing through Tottenham Hale, led to the company giving her an ‘Everyday Legend’ commendation at its internal recognition ceremony.

Greater Anglia’s Managing Director, Jamie Burles, said, “Everyday, colleagues across the network do their utmost to provide excellent customer service and make our passengers’ lives a little easier. I would like to congratulate and thank not only the winners and nominees but everyone across the company who works hard every day to deliver excellent service and pleasant journeys to our passengers.”

Other winners of Greater Anglia ‘Everyday Legend’ awards were Driver, Scott Ward, Norwich station’s Nicola Garwood who was named Employee of the Year, Ann Kirkham, Great Yarmouth and Lowestoft’s ticket clerk and the Lee Valley area team for their performance initiative which is helping to reduce delays during peak times at Brimsdown and Ponders End stations.