Selected Greater Anglia ticket offices to re-open next week

Friday, 22 May 2020

Ticket offices at 26 Greater Anglia stations are due to reopen for limited hours from the week beginning Sunday 24 May, after being temporarily closed over the last five weeks.

Ticket offices due to re-open are Audley End, Braintree, Brimsdown, Diss, Enfield Lock, Hertford East, Hockley, Ingatestone, Kelvedon, Manningtree, March, Prittlewell, Rayleigh, Rochford, Rye House, St Margarets, Sawbridgeworth, South Woodham Ferrers, Stansted Mountfitchet, Stowmarket, Thetford, Waltham Cross, Ware, Whittlesford Parkway, Wickford and Wivenhoe.

All will open for the morning peak period and the busier ones additionally for the evening peak.

According to Government advice, people should not use public transport unless their journey is essential and if they do travel they are advised to use a face covering.

Greater Anglia has put in a range of measures to help staff and customers maintain social distancing at stations, and also increased the train service so there are longer and more frequent trains so people can spread out their journeys.

Wherever possible passengers should buy their tickets online or using the Greater Anglia app in order to cut down on time spent at the station, so it is easier for everyone to maintain social distancing.

Customers using the ticket office or ticket machines at the station are asked to use contactless payment.

Martin Moran, Greater Anglia commercial and customer service director said: "Government advice remains to avoid public transport. We want to keep our railway safe for essential travel, such as journeys made by key workers. We’ve introduced a range of measures to make it easier for staff and customers to comply with social distancing.

"Last week we increased our train service by introducing a new revised timetable. As we expect a slight increase in passenger numbers over the weeks ahead, we’ve also decided to re-open these ticket offices to reduce queues for ticket machines, for people who cannot buy their tickets online or by using the Greater Anglia app.

"However, the opening hours will remain under review and we shall be monitoring ticket sales at the re-opened ticket offices, in case it’s necessary to make further changes."

Ticket offices at the following stations remain closed: Burnham-on-Crouch, Colchester Town, Elsenham, Frinton, Harlow Mill, Hatfield Peverel, Newport, Shelford, but from Sunday 24 May, the following ticket offices will be open:

Ticket office Opening hours
Audley End

06.00 – 10.00

Billericay

M-F 06.00-12.45, 13.45-20.15

Sat 06.00-12.45, 13.45-20.15 Sun 07.10-20.30

Bishop's Stortford

M-F 06.30 – 19.00

Sat: 07.00-19.00, Sun 09.00-1800

Braintree

06.00 – 10.00

Brimsdown

06.00 – 10.00

Broxbourne

M-F 06.30 – 19.00

Sat: 07.00-19.00, Sun 09.00-1800

Bury St Edmunds

M – F 0500 – 0930 Sun 07.30-9.30

Cambridge

M-F 06.00 – 21.00

Sat: 07.00-20.00, Sun 08.00-1900

Chelmsford

M-F 05.50-22.00

Sat 05.50-22.00, Sun 07.00-23.00

Cheshunt

M-F 06.30 – 19.00

Sat: 07.00-19.00, Sun 09.00-1800

Clacton

M-F 05.15-18.00

Sat: 05.15-18.00, Sun: 07.15-16.30

Colchester

M-F 04.30-23.15

Sat: 04.30-22.30, Sun: 06.00-23.15

Diss

06.00 – 10.00 & 15.00 -19.00

Ely

M-F 06.30 – 19.00

Sat: 07.00-19.00, Sun 09.00-18.00

Enfield Lock

06.00 – 10.00

Great Yarmouth

M-F 06.20-17.30

Sat: 06:50-17:10, Sun: 08:00-16:00

Harlow Town

M-F 06.30 – 19.00

Sat: 07.00-19.00, Sun 09.00-1800

Hertford East

07.00 - 11.00

Hockley

06.00 – 10.00 & 15.00 - 1900

Ingatestone

06.00 – 10.00

Ipswich

M-F 05.00-21.20

Sat: 05.00-21.20, Sun: 07.20-22.00

Kelvedon

06.00 – 10.00

Liverpool Street

06.30-22.30

Lowestoft

M-F 06.10-17.30

Sat: 06.40-17.05, Sun: 08.00-16.15

Manningtree

06.00 – 10.00

March

06.00 – 10.00

Marks Tey

M-F 05.35-22.10

Sat: 05.35-22.10 Sun: 08.20-19.30

Norwich

M-F 04.45-20.45

Sat: 04.45-20.45, Sun: 06.45-20.45

Prittlewell

06.00 – 10.00

Rayleigh

06.00 – 11.00 & 15.00 – 20.00

Rochford

06.00 – 10.00 & 15.00 - 1900

Rye House

06.00 – 10.00

Sawbridgeworth

06.00 – 10.00

Shenfield

M-F 06.10-20.00

Sat: 06.10-20.00, Sun: 07.10-20.00

St Margaret's

06.00 – 10.00

South Woodham Ferrers 24/05/2020

06.00 – 10.00

Southend Victoria

M-F 06.00-09.45, 15.00-18.45

Sat: 06.00-09.45, 15.00-18.45, Sun: 07.00-10.45, 16.00-19.45

Stansted Airport

06.30-19.00

Stansted Mountfitchet

06.00 – 10.00

Stowmarket

06.00 – 10.00 & 15.00 -19.00

Thetford

06.45 - 11.15

Tottenham Hale

M-F 06.30 – 20.00

Sat: 07.00-19.00, Sun 08.00-1900

Waltham Cross

06.00 – 10.00

Ware

06.00 – 10.00

Whittlesford Parkway

06.00 – 10.00

Wickford

06.00 – 11.00 & 15.00 – 20.00

Witham

M-F 06.00-22.00

Sat: 06.15-21.00, Sun: 06.45-21.00

Wivenhoe

06.00 – 10.00 & 15.00 -19.00