South Essex passengers invited to have their say on rail service

Thursday, 21 September 2017

Rail passengers from Shenfield, Southend and Southminster can now have their say as train operator, Greater Anglia, is seeking members for a new area Customer Panel.

The new ‘South Area Customer Panel’ has been set up to help Greater Anglia gather feedback from customers travelling on these routes into London Liverpool Street to find out how it can improve customer service and make passengers lives a little easier - and new members are needed to offer comments, suggestions and ideas.

The Panel will be made up of a cross-section of customers and is intended to provide a two-way communication channel, to gather feedback on services and to listen to suggestions and ideas from customers via panel members.

Greater Anglia already operates two other Panels for the East and West areas of the network who provide valuable input and feedback on issues such as timetables and service provision to better understand customers’ needs and develop strategies for improvement.

The Panels meet alternate months, supported by Greater Anglia managers who can provide an overview of key issues and discuss topical subjects.

Greater Anglia’s Area Customer Service Manager, Mike O’Callaghan, said, “We really value our customers’ feedback and hope people will come forward to offer their ideas and suggestions so that we can improve our services and work to make our passengers lives a little easier.”

To apply, email [email protected] stating why you would like to join the Customer Panel.

Anyone can get involved by submitting ideas or suggestions for improvements that they would like the Panel to discuss by emailing [email protected], entering ‘South’ in the title, although emails referring to train punctuality, delays, ticket prices, or other general comments/complaints should be sent to [email protected] as the panel cannot deal with these queries.