21 August - Statement on RMT ballot
"We are guaranteeing that we will continue to have conductors on our trains for the remaining eight years of our franchise.
"Our conductors are highly valued colleagues and will continue to play an important role on our trains, both from a safety and a customer service perspective.
“Clearly we hope that industrial action can be avoided, but we will do our utmost to protect our customers from any disruption it could cause. We are seeking further talks with the RMT to try and agree a way forward."