Accessibility Panel launching January 2021

Greater Anglia and c2c invite customers to join new Accessibility Panel

In January 2021, Greater Anglia and c2c are launching a new Accessibility Customer Panel. The panel gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped.

The new joint Accessibility Panel will meet four times a year and will be made of people with both visible and non-visible disabilities.

The scope of the panel is to consult on matters including:

  • Operational and policy decisions that may impact on the needs of customers
  • Diversity Impact Assessment process
  • The design and refurbishment of trains and stations
  • Initiatives to improve customer experience
  • Staff training
  • Accessible communication channels
  • Accessible website and app features

To apply to join the panel, please let us know either by downloading the application pack and returning the expression of interest form below

or request it via the email address / postal address or phone number below.

Email: [email protected]

Post: Accessibility Panel, Freepost ADM3968, Southend, SS1 1ZS

Telephone: c2c Customer Relations – 03457 444 422 (option 3)

If this is not accessible to you, please let us know via your preferred method of contact.

Applications close on 31st December 2020. Candidates will be selected by 11th January and contacted to set up an online information meeting to discuss the role and answer any questions. Final decisions made by 15th January with the on boarding session launching on 20th January.