Book With Confidence
Book with confidence gives customers the opportunity to change all Advance ticket types fee free if the change is made before 18:00 the day before travel. Tickets can be exchanged for another ticket for a different date and time.
Fee free changes also apply to Off-Peak and Anytime tickets.
To change your ticket, you need to go back to where you originally purchased it. For example, if this was purchased at a Greater Anglia ticket office, you will need to return there to change your ticket. If you originally purchased your ticket online or on our app, you can change your journey online by yourself by logging into your account. Alternatively, you can also call our Web Support Team to change your journey for free. Tel: 0345 600 7245 (option 6). Open Monday to Sunday 08:00 - 17:00 an answer phone is available outside these times. Phone lines may be busy at the moment due to COVID-19 enquires, so please contact them via the email if this is more convenient: [email protected]
This is a policy that is only applicable to tickets purchased between 21 June and 31 December 2021. Standard terms and conditions apply to tickets purchased from 1 January 2022 onwards. Note that fare differences may apply when rebooking an Advance ticket for a different date and time.