Coronavirus - buy tickets in advance

Book before you travel on our website or app

To help reduce overall contact at stations, please buy tickets in advance online which can be done on our app or on our website. Train tickets bought digitally can be purchased 5 minutes before departure which means you can keep flexible. Plus, you won’t have to pay any booking fees if you buy online through our website or mobile app. Please note, you're not required to make a reservation as reservations are not currently available due to the rolling out of the new trains throughout the year.


  • Spend less time at the station by buying your ticket online or via our app
  • No need to collect tickets at the station, you can print or show tickets on your phone
  • Choose the cheapest fare at a time that suits you
  • Keep flexible and book travel 5 minutes before departure on our app
  • No booking fees if book on our website or app
  • No need to queue for the ticket office or ticket machine
  • Find the best fares more easily with our best fare finder tool

Download the Greater Anglia app

The Greater Anglia app is available on iOS and Android. You can use our app to check live departures, load season tickets onto a Smart Card and sending mobile tickets and e-tickets directly to a mobile phone.

Download on the Apple App Store Android app on Google Play


Please note, reservations are not currently available on our services as we continue to roll out our new fleet of trains.

Travel Off-Peak

If possible, try and travel outside of peak commuter times to avoid overcrowding at stations and trains. Off-peak fares are cheaper than peak fares and can be bought digitally in advance of the train leaving the station. View Flexible train ticket options page.

We’ve been working behind the scenes making changes to our stations and trains so rail travel can be safer for passengers in these times. Before travelling with us, please make sure to read our social distancing advice to help you, other passengers and our staff keep safe.

Be prepared and order a FREE Smart Card now

Refunded your season ticket? Get ahead and order a smart card online. Smart Cards are more durable than paper tickets and can be a faster way to pass the gate barriers at stations. They also have the security to be blocked incase they're they’re lost or stolen so no one else can use them.

  1. Order a Free Smart Card online here.
  2. Your personalised card should arrive within 3 working days.
  3. Avoid contact at the ticket office and load a season ticket directly onto the Smart Card online or through the GA app.
  4. You can keep flexible and do this up to 28 days in advance, or 5 minutes before you need to catch the train.

Order Free Smart Card now Find out more about Smart Cards