Travel with confidence

Coronavirus – Our safer travel pledge

We’re pleased to welcome customers to travel on our trains and we want to reassure you that safeguarding your health is our top priority at Greater Anglia. Whether you’re travelling for work, business or leisure, our aim is to provide you with a safe, healthy, enjoyable journey.

Your safety is important us. This is our safer travel pledge.

Getting you moving, keeping you safe

Our aim is to keep you safe throughout your journey, here are ways we pledge to help with this:

Squeaky Clean

The Greater Anglia hare looking at a sparkling surface

  • We’re cleaning high-touch areas around our trains and stations more frequently and using powerful anti-viral cleaning products. We’ve invested in fogging guns which are used for spraying and sanitising large areas.
  • We’re replenishing soap in our stations and trains more often and have started rolling out and sanitiser points at all stations which have a ticket office.

Watch this space

Greater Anglia train with an additional carriage

  • Plan your next journey to or from London with our less busy trains tool. We’re keeping an eye on passenger numbers so feel free to use this tool before deciding which train to catch.
  • We’re helping those who need assisted travel by updating contact information here.

Please keep a safe distance apart

Two red hares moving

  • We’ve put up social distancing messaging around our trains and stations which will remind people to keep apart. Please follow all government guidance and keep a safe distance apart from others where possible.
  • We’re making our trains longer and added more services in our timetable starting 6 September, which means you’ll have extra room to achieve social distancing.

What can you do?

Book tickets online before getting to the station

  • Avoid contact with others and book tickets online or on our app.
  • Avoid busy times – use our less busy trains tool for help with choosing a morning arrival or evening departure service from London Liverpool Street station.

Hand sanitiser point graphic

Wash your hands

  • Follow all NHS and government guidelines.
  • Please wash your hands before and after your journey, cough or sneeze into your elbow or tissue and throw them into the bin. We’re rolling out hand sanitiser points at every one of our stations with a ticket office.

Bring a face covering

  • Make sure you wear a face covering on our trains and whilst at our stations, unless you are exempt, as this is a mandatory government requirement.
  • Please consider others. Not wearing a face covering without being exempt can mean a £200 fine for a first offence which can increase to a maximum of £6400, from the police or Transport for London enforcement offices.

Check before you travel

  • Plan you journey ahead in advance and check our website for the latest information before travelling.
  • Please familiarise yourselves with our travel advice before using our services.