Contact Us FAQs
If you are travelling in a group of ten or more on Greater Anglia services please contact Greater Anglia Group Travel on 0345 600 7245 (select option 5) - open Monday to Friday 08:00 - 18:00.
Greater Anglia Group Travel
PO Box 23970
The benefits of booking through Greater Anglia Group Travel are:
- Discounts are available for groups of ten people or more.
- Luggage assistance can be arranged upon arrival and when changing to a connecting train or coach.
- Advance bookings are available for connecting journeys on other train operators' routes.
- Discounts are available on Underground tickets for groups travelling to or from London.
- Group seating is offered wherever possible in reserved seats.
We no longer provide a telephone booking facility. To book tickets on our services please book online
To buy tickets using a debit or credit card over the phone call 0345 600 7245 (option 2) where you will be put through to our partners Trainline.com - open Monday to Sunday 08:00 - 20:00. Please be aware that there are card charges and a booking fee when purchasing tickets over the phone. There are no extra charges if you book via our website or mobile app.
Greater Anglia's Sustainable Transport Plans and Carnet Tickets can be purchased through our Business Travel Service
Please call: 0345 600 7245 (select option 3) between 08:00 and 18:00 Monday to Friday
Refunds and Business Travel Department
Greater Anglia Shared Service Centre
Tickets will be sent to you by 1st Class post, or by guaranteed delivery for an extra charge.
Payment for the tickets can be made by credit card or invoiced to your company on a monthly basis.
Greater Anglia welcomes your enquiries, so please get in touch. We'd like to know what you think about Greater Anglia and would like to help you as quickly as possible, so please phone, email or write to us using the details below:
Norwich Railway Station
Telephone: 0345 600 7245 (select option 8)
Opening hours: Monday - Saturday 08:00-20:00, Sunday 10:00-20:00, Bank Holiday Monday 09:00-18:00
Greater Anglia will try to address your comments and concerns in a fair and reasonable way in accordance with both the National Rail Conditions of Travel and our Passenger's Charter.
Please use the links below to access the Greater Anglia Passenger's Charter