E-tickets

Get your ticket on your phone, email or self-print

Going on a day trip? E-tickets are the best way to get your train ticket. They’re easy to use, save you lots of time and they’re paperless!

All you need to do is choose e-tickets as your collection method when booking on our website or app.

Greater Anglia e-ticket and Smart Card

The many ways to travel with an e-ticket

  • Collect them in the app,
  • In your email,
  • Print out the e-tickets attached to your email,
  • Send them to your Apple wallet via the email with your e-ticket attached,
  • Share your tickets easily by forwarding the email with your e-ticket attached.

How use an e-ticket

Whether it's on your phone or printed out, scan the e-ticket barcode at the ticket gates to get through.

When onboard our trains, have your e-ticket ready so our staff can check your tickets.

How to get an e-ticket

E-tickets are available for daily tickets and will appear automatically if they're valid for your journey.

Buy your train ticket now

If you have problems with your e-ticket, or booking online, call our Web Support Team on 0345 600 7245 (Option 6). Phone lines may be busy so another way to get in touch is by emailing [email protected]