It’s all change
We’re replacing every single train on our network with brand new Intercity, Regional and Suburban trains. This means First Class will be exclusively available on the Intercity trains operating between Norwich and Liverpool Street, check out a few benefits of travelling First Class below!
As we're in the transition period of rolling out our new trains, you may find your train doesn't offer First Class. If you have a First Class ticket for one of these trains, you can claim a refund for the difference in fare by contacting our Customer Relations team online. Please select ‘Problem with First Class service’ as the reason you're contacting and upload an image of your ticket and the back of the First Class refund card in your submission. If you have any feedback or comment about the service, please include them also.
For more Information on how these new trains are transforming travel in East Anglia visit our new trains page
Your new Intercity First Class carriages
Whether you’re travelling for business or leisure, First Class provides you with a comfortable and spacious environment where you can unwind, relax or catch up on work. We know it’s the small things that matter and keeping that in mind we’ve made sure our First Class is all about making your life a little easier.
- Spacious seating area
- A table at every seat
- More leg room
- Free WiFi
- Complimentary refreshments from the Café bar next door, Monday to Friday only
- Coffee – Freshly brewed on board
- Tea – Yorkshire Tea, Earl Grey, Green Tea or Peppermint
- Hot Chocolate
- Still water
- Snacks – Selection of biscuits
Weekend First Class upgrade
A Weekend First ticket allows you to upgrade to First Class for just £10 on a Saturday, Sunday, Bank Holidays and at Christmas. Experience the Greater Anglia First class and travel in style! A Weekend First ticket is valid in one direction only. Simply take a First Class seat and the conductor will sell you the upgrade.
First Class upgrade
If you hold a Standard Class ticket, don't worry! Prior to travel, you can upgrade to travel in First Class (on payment of an excess fare)
Please note we cannot guarantee you a seat in First Class if you are travelling on a flexible open ticket without a reservation or in the event of busy trains due to train cancellations.
*Some early services from London and late services from Norwich may not offer a cafe or trolley service. Please check the timetable for the relevant refreshment symbols. During the transition period of our new Intercity trains, commuter-type trains may operate some other Intercity services at short notice.
When there is weekend engineering work on the route between London and Norwich, all or part of the rail leg of the journey may be operated by commuter-type stock without table seats or refreshments. Availability of First Class Advance tickets may be restricted because of the limited First Class accommodation on these trains.
What train services have First Class seating?
Norwich to London intercity services
First Class is exclusive to our intercity trains. You may find some trains without First Class seating area, from Monday 15 May these services are planned to be:
|Day||Train services without First Class seating|
All other intercity services are scheduled to have First Class seating as planned.
West Anglia services
As part of the rollout of our new trains, Greater Anglia no longer sells First Class tickets on our West Anglia journeys between Cambridge and London Liverpool Street. This helps us fit more seats for our passengers.
For more information, read our article about First Class ending on our West Anglia services.