Station Daily Tickets Refund Request Form

This form is for daily tickets (not seasons) which have been purchased at the station only.

Update - This form is closed

Please visit one of our station ticket offices and request a refund. Information about COVID-19 refunds can be found here.

If you have purchased a daily ticket (not a season ticket) on our website or on our mobile app rather than at a station, you can now easily request your free refund through your account. Please log-in to your ‘My Greater Anglia' account to do this.

For Smart Seasons refunds bought online click here.

For station Seasons refunds bought at the station click here.

Find out more about our coronavirus refund policy here.