All Paper & Station Purchased Seasons Refund Form

This form is only for refunds of paper season tickets purchased online or at station, as well as Smartcards which have been purchased at station only.

Update - This form is closed

if you'd liek to request a refund, please visit one of our station ticket offices. Information about COVID-19 refunds can be found here.

For refunds of Smartcards purchased online including zonal tickets, please click here for a different form.

If you have purchased a season ticket through Abellio Corporate Travel, please complete this form.

If you have purchased a daily ticket (not a season ticket) on our website or in our mobile app please log-in to your ‘My Greater Anglia' account, where you can request a refund. For refunds on daily tickets bought at a station, use this form.

If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly.

Click here for more about coronavirus ticket refunds.