Major Engineering works in August

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We are carrying out work at four stations to make platforms long enough for brand new ten-carriage trains – which means buses will replace trains on some routes over the summer, including for 17 days in a row on the Hertford East line.

We’re very sorry for the inconvenience this causes, but we hope you’ll think it’s worth it when you travel on our new longer trains, with more seats, from September.

Greater Anglia train at London Liverpool Street station

Platforms at Hertford East, Ware, Broxbourne and Stratford stations need to be lengthened in the final stage of Greater Anglia’s programme to replace every single train on the network with brand-new state-of-the-art trains.

The work is taking place at weekends in July and August including a 17-day-stretch of continuous engineering works on the Hertford East Line from Saturday 13 to Monday 29 August.

Greater Anglia will run a rail replacement bus service and Greater Anglia tickets will also be accepted on Great Northern trains from Hertford North to London Moorgate.

Work is due to take place on the following dates:

  • Saturday 6 August, buses replace trains between Broxbourne and Hertford East
  • Sunday 7 August, buses between Waltham Cross and Stansted Airport and between Waltham Cross and Hertford East.
  • Saturday 13 to Monday 29 August, buses replace trains on the Hertford East branch as shown below.
  • Saturday 13 and Sunday 14 August, buses replace trains between Waltham Cross and Hertford East and between Waltham Cross and Harlow Town for local journeys only.
  • Monday 15 to Friday 19 August, buses replace trains between Broxbourne and Hertford East
  • Saturday 20 and Sunday 21 August, buses replace trains between Waltham Cross and Hertford East and between Waltham Cross and Harlow Town for local journeys only.
  • Monday 22 to Sunday 28 August, buses replace trains between Broxbourne and Hertford East
  • Monday 29 August, buses replace trains between Waltham Cross and Hertford East and between Waltham Cross and Harlow Town for local journeys only.
  • Work to lengthen the platform 11 at Stratford platform will take place at various weekends (expected to be Sunday 31 July, Saturday 6, Sunday 7, Saturday 13, Sunday 14, Saturday 20, Sunday 21, Sunday 24, Saturday 27 August) and Sunday 28 August. Passengers are advised to check for updates on this page. Trains will be diverted to London Liverpool Street.

No full-size bikes or e-scooters can be carried by rail replacement buses.

Timetables for each of the periods of work will be published on the Greater Anglia website. Planned engineerings works are published in the service alterations calendar.

Updates will also be posted on social media using the hashtag #PlatformWorks.

Our new British-built Alstom trains have longer carriages, USB and plug points at every seat, air conditioning, improved passenger information screens, better accessibility features including a large wheelchair area and accessible toilet on every five carriage train – two on ten carriage trains, and a dedicated cycling area. Find out more about our new trains.

Using Pay as you Go (PAYG) with Oyster or contactless bank cards during the blockade

Travelling to the Hertford East line

If you are travelling from the London direction to a station on the Hertford East branch and the barriers at Broxbourne station are in operation, when you touch out at Broxbourne your journey will have been completed. Do not touch your card again on a platform reader at a branch station as the system will think that you are starting a new journey. If the barriers at Broxbourne are open and you do not touch out, then you will need to touch out at a platform validator at your destination station or else you will have an incomplete journey. The same PAYG fares are charged from every origin to Broxbourne as to the branch stations.

Travelling from the Hertford East line

If you are travelling from a Hertford East branch station towards London then you should touch in at your station of origin as usual before boarding the bus. When you pass through the barriers at Broxbourne, if they are closed and you have to touch in again, the system will regard this as a continuation of the same journey and not charge anything extra. If you forget to touch in at a branch station then when you touch in at Broxbourne your journey will start and you will be charged the same fare as from the branch line stations.