Is it safe to use your trains? Can I socially distance on them?

View our Less busy trains page which will help you to plan your travel and to avoid the busiest trains on your journey.

Yes. We’re doing everything we can so that you can travel with confidence with us. As lockdown is easing, we are seeing growing numbers of passengers, and some rush hour trains, especially in the early mornings, are beginning to get busier, although it is still possible to easily socially distance on most of our trains, especially if you move down the train and use the full length.

We’ve made it easier for you to decide which train to travel on, if you have some flexibility, with our less busy trains tool on our website which lists services with fewer passengers. Some routes, especially at peak times, may also have convenient alternative services with more capacity available not long before or after the train you were originally planning. Please check before you travel using our app or website for latest service announcements.

On busy trains, it may not always be possible to socially distance for the entire journey, but we have other measures in place to keep you safe on board our trains:

  • We’re cleaning and sanitising our trains and stations using powerful equipment including special fogging guns and virucides, with particular attention to high touch areas such as door handles, push buttons and grab rails. Did you know that in the last year we’ve used 26.5k litres of virucide to sanitise our trains? Find out more facts and figures about our cleaning.
  • We have very high levels of face covering compliance – but please remember some customers and staff are exempt from wearing face coverings
  • The air conditioning on our trains draws in a carriage’s worth of fresh air every six to nine minutes. Doors opening at stations also allow fresh air into carriages. Trains without air conditioning have windows which can open.
  • We’re running new longer trains on many of our routes – and continuing to introduce more into passenger service – so there’s more space for you to spread out while on the train, especially as our passenger numbers are still much lower than pre-Covid levels on most services

Find out more information on our blog

use full length of platform and train

Advice For Businesses

The rail industry is following government guidance and taking steps to ensure the safe and continued running of the railway. We are advising employers to take necessary steps to help people travel safely.

Avoid peak times

Help your employees and customers avoid peak times. We suggest businesses consider changing opening hours and stagger start and finish times, to allow people to travel when the railway is quieter, allowing for further social distancing.

Promote better routes to your business

Consider how people travel to your business. Is there a less busy route they can take, can they avoid changing trains, or can they travel at different times?