Downham Market at a glance
Address:
Downham Market stationRailway Road
Downham Market
Norfolk
PE38 9EN
Ticket office:
Monday to Friday: 06:00 - 17:00Saturday: 07:10 - 13:30
Sunday: Unavailable
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | GN |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards information | Oyster cannot be used at this station. |
| Smartcards issued here | Yes |
| Validate Smartcards here | No |
| Smartcards information | For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website. |
| Penalty fares | GN |
| Customer service information | Assistance can be provided via the help points, located on the platforms, at all times of the day. |
|---|---|
| Left luggage | Available: No |
| Lost property | If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item. Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations. If you have found an item of lost property, please hand it in to a member of staff. |
| Seated area | Yes
|
|---|---|
| Waiting room | A heated waiting room is available on platforms 1 and 2 between 05:40 and 17:30. Access to the waiting shelter on platform 1 is not step free. |
| Station buffet | Yes
|
| Toilets | Yes
Toilet located on platform 1. Toilets are available during staffed hours. |
| Baby changing facilities | No
|
| Wifi | There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website. No
|
| Helpline | If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Note: For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
Telephone: 0800 058 2844 URL: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-trave… The assisted travel helpline is not available on Christmas Day.
|
|---|---|
| Staff help | Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed. If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart. Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
|
| Induction loop available | Yes |
| Ticket machine | All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. Yes
|
| Ramp for train access available | A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station. You can arrange assistance by:
Yes
|
| Accessible taxis information | No
|
| Step free access | This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing. The Assistance Meeting Point is by the ticket office. |
| Ticket gates | No
|
| Impaired mobility set down available | Located at the front of the station Yes
|
| Wheelchairs | No
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | APCOA Parking UK |
| Car park 1 spaces | 113 |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 01895 262122 |
| Onward travel | Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 24 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Located by the station entrance. Cycles are left at owners risk. Abandoned cycles may be removed. |
| Cycle storage types |
|
| Rail replacement information | Please click the link for details regarding the rail replacement bus location. |
|---|---|
| Rail replacement map links | |
| Taxi rank | A taxi rank is available at the front of the station. |