Peterborough
Peterborough (PBO)
Station Road
Peterborough
Cambridgeshire
PE1 1QL
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Ticket office information | In Travel Centre and on concourse. |
|---|---|
| Ticket office opening times |
Note: Advance tickets and seat reservations only available during the following hours: |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property contact details | Telephone: 01302 362175 |
| Lost property opening times |
|
| First class lounge information | The First Class Lounge For Virgin customers is located in the Great Northern Hotel directly opposite the station. |
|---|---|
| First class lounge opening times |
|
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 2 and 5; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 2. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Yes |
| WiFi available | No |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline contact details | Note: 08457 225 225 |
|---|---|
| Customer help points available | No |
| Customer help points information | But there is a floorwalker in reception, a CIP by the entrance also |
| Staff help information | Assistance meeting point is Customer Information Point in main concourse |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis available | Unknown |
| Accessible taxis information | Outside station plus we can book by phone |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free. Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 458 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Alongside station entrance and adjacent to platform 1 |
| Cycle storage types |
|
| Car park 1 | Main station |
| Car park 1 operator | Virgin Trains East Coast |
| Car park 1 spaces | 731 |
| Car park 1 charges |
|
| Car park 1 contact details | Note: For a map of how to get to the car parks, please click here. |
| Car park 2 | Mayor's Walk Car Park |
| Car park 2 operator | Virgin Trains East Coast |
| Car park 2 spaces | 262 |
| Car park 2 charges |
|
| Car park 2 contact details | |
| Car park 3 | Spittle Bank |
| Car park 3 spaces | 193 |
| Car park 3 charges |
|
| Car park 3 contact details | |
| Rail replacement information | Rail Replacement Coaches leave from the station entrance. |
| Taxi rank available | Yes |
| Taxi rank information | Taxis are available, whilst services run, there is also a private hire firm situated at the station. Peterborough Taxis: 01733 777 000 |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle hire available | Yes |
| Cycle hire information | Brompton Dock 0208 232 3931 www.bromptondock.co.uk |
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