Trains from London to Lowestoft

What we are doing to keep you safe:

• We're continuing to clean and sanitise our trains and stations
• Ventilation – air conditioning on all our new trains and some old trains sucks in fresh air every six to nine minutes. Other trains have opening windows. On all trains, doors opening at stations lets more air in.

Try walking down the platform or train, as there are often fewer people further down the train.

If you are still nervous about travelling on busier trains, you can use our less busy trains tool on our website for help with finding a train with fewer passengers.

If you’re at the station, a member of staff will be able to advise you about a quieter alternative. If you’re at an unstaffed station just press the help button on the ticket machine and one of our customer service staff at Norwich will be able to advise you.

We’d like you to carry on wearing a face covering if you can when you’re on busy trains and stations, please. Government advice is still to wear a face covering in crowded and enclosed places.

Thank you to all our customers who wear their face coverings when travelling with us. It’s a simple way for us all to keep each other safe.

For full information on latest face coverings advice, visit the Government's website.

• We're cleaning and sanitising our trains and stations, paying particular attention to high touch areas such as push buttons, door handles and grab rails.
• We're carrying out turnaround cleaning inside trains at terminus stations throughout the day. This includes high touch point areas such as grab rails and washroom surfaces.
• We’re using fogging guns with a fine mist of disinfectant for train cleaning in depots.

Yes, we have hand sanitiser available at all staffed stations and we're keeping soap and water topped up in our toilets on stations and trains so you can wash your hands. It’s a good idea to carry your own small bottle of hand sanitiser with you.

Practising good hygiene will help yourself and others.

We continue high levels of cleaning and paying attention to high touch areas on our vehicles. When appropriate, we have created a ‘bubble’ around our drivers in order to reduce their own risk and the risk of all passengers on the rail replacement bus. In some cases, operators have even installed clear barriers to reduce risk.
All travellers are encouraged to wear face coverings on rail replacement.