The Rail Ombudsman

From late November the way in which our customers can seek redress if they are not happy with our services is changing.

We will update this page with information about these changes. View the Rail Ombudsman website.

If you are not happy with our final response to your complaint, or you have received what is sometimes referred to as a 'Deadlock Letter' .Or we have not resolved your complaint within 40 working days of having received your complaint or It is within 12 months of any final response from Greater Anglia. Then you may wish to contact The Rail Ombudsman for further information, advice or to ask them to take up your complaint.

Information about how The Rail Ombudsman works for customers is available by looking at the Quick Start Guide which has been produced by The Rail Ombudsman, alternatively check out their website or contact them direct in the following ways:

Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: [email protected]
Twitter: @RailOmbudsman

Our Contact Centre team are available:
Monday to Friday 08:00 – 20:00
Saturday and Bank Holidays 08:00 – 13:00
(excluding Christmas Day)

By Post: FREEPOST – RAIL OMBUDSMAN

Postal Address

Rail Ombudsman
1st Floor
Premier House
Stevenage
Hertfordshire