Widespread disruption expected across the whole Greater Anglia network.
Greater Anglia is advising customers to avoid travelling on its services on Tuesday 19 July, due to the impact of the forecast extreme weather.
Network Rail is imposing speed restrictions across the whole of the Greater Anglia network on Tuesday 19 July to ensure the safe running of trains and protect the rail infrastructure from heat-related damage, due to the extreme temperatures which are forecast.
Many journeys are expected to take longer, as trains will be travelling at slower speeds than usual, and service alterations will take place on many routes.
Passengers are warned to expect widespread disruption and short-notice cancellations, especially from the middle of the day onwards when the hottest temperatures occur.
Service changes
A reduced service will operate on the Norwich-London Liverpool Street and Cambridge-London Liverpool Street main lines and on the Southend-London Liverpool Street route.
A shuttle service will operate on the Harwich-Manningtree, Braintree-Witham, Southminster-Wickford and Clacton/Walton/Colchester Town-Colchester branch lines to a normal frequency, but without direct services to/from London.
A normal timetable is currently planned for regional services between Norwich and Sheringham, Great Yarmouth, Lowestoft and Cambridge/Stansted Airport; between Ipswich and Lowestoft, Felixstowe, and on the Marks Tey-Sudbury line.
The Stansted Express service between Stansted Airport and London is likely to remain half-hourly but journeys will take longer.
The Stratford to Meridian Water services will be reduced. (Not all services are running)
Owing to overhead wire damage between Ely and Waterbeach train services between Norwich and Stansted airport are only able to run between Norwich and Ely
Routes suspended:
Ipswich to Cambridge services will be suspended all day
Ipswich to Peterborough services will be suspended all day
Passenger Advice
Passengers who choose to travel on Tuesday should wear cool clothing, have plenty of water and consider using hand-held fans. They should allow plenty of time for their journeys and expect cancellations and delays.
Water fountains with free cold water are at 13 of Greater Anglia’s stations and at London Liverpool Street.
Travel on a different day with the same ticket
Journeys wholly within the Greater Anglia network
All daily tickets, including Advance, dated for Monday 18th or Tuesday 19th July can be used to travel on Wednesday 20th or Thursday 21st July.
- Advance tickets – please use these as close as possible to the original time on your ticket on the new day
- Off-Peak tickets – these can be used within the off-peak/super off-peak hours on the new day
Journeys that go beyond the Greater Anglia network
Some other Train Companies are accepting tickets on Wednesday 20th or Thursday 21st July as well. Please check with your other operator whether they are doing this.
Otherwise, daily tickets will need to be exchanged with your original retailer. No admin fee should be charged for this scenario.
For online purchases through Greater Anglia, please call our Web Support Team on 0345 600 7245 (option 6). Advance tickets will need to be changed through the Book with Confidence policy or submitted for a refund [see below].
Refunds
Daily tickets
You can already get a full refund on unused daily tickets. This is when you decide not to travel after booking because your intended service is cancelled, delayed or rescheduled. Please go back to your original point of sale.
If you booked your ticket at one of our ticket offices, please bring it with you to any of our ticket offices.
If you booked through our website or app, you can claim a refund online, except for Advance tickets, through your account.
If you haven't got an account or purchased an Advance ticket, email [email protected] . Another way is to call our Web Support Team on 0345 600 7245 (option 6). Lines may be busy and opening hours are 08:00 - 17:00.
Season tickets
If you're a monthly or longer Season ticket holder, or activated a Flexi Season pass for Monday 18th or Tuesday 19th July, you can claim a day back if you decide not to travel with Delay Repay.
Please select the 'Did Not Travel' option when filling in your claim.