Important information about booking assistance

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Due to the ongoing coronavirus situation the assisted travel support centre is operating under revised opening hours. For assistance planning your journey and to book assistance for your journey please call:


Monday to Friday between 08:00 – 18:00 on 0800 028 2878 (free of charge) or via Textphone and Minicom: 18001 0800 028 2878.


If you are calling after 18:00 and need assistance for next day travel or calling at the weekend for travel Sunday or Monday please contact the National Rail Enquiries support team on 0800 0223720.

Please remember government guidance is to avoid using public transport where possible.