Rail strike will affect trains on 18th-21st August

Turn on auto update
Last update: 10 hours 49 min ago Refresh

Rail Strike Travel Advice

Use this page to help plan your journey around the rail strikes

We hope we can avert strike action and come to an agreement with the unions. We apologise for the inconvenience.

Our travel advice​

  • Strike day - Avoid travelling with us. Our services will be severely reduced and disrupted. It's likely that most routes won't have trains or bus replacements for them. Advance tickets have been removed from sale on strike days, you can check the Advance ticket section on our homepage for updates.
    • Thursday 18th August (RMT union)
    • Saturday 20th August (RMT union)
  • The day after a strike day (non-strike day) - a strike will have a knock-on effect on our following morning trains. Some morning services won't run but we should go back to normal in the early afternoon.
  • Check the revised train times for your entire journey, before deciding to travel. There'll be later first trains on the strike days & the following morning, and earlier last trains on the strike days only. Click on the date you want to travel below for more information.
  • Be aware of engineering works.
  • Use alternative transport if you can.
  • Check this page before you travel, and the websites for other train companies you're travelling with.

What trains will be running and how will they be affected?

Advance tickets have been removed from sale on strike days, check the Advance ticket section on our homepage for updates.

This is a national strike day.

Please avoid travelling with us. Our service will be heavily reduced and disrupted. And, most routes will not have trains or bus replacements for them. Our journey planner has been updated with the revised times.

We'll have services along the below routes only. Click a route for the timetable which has our revised train times and a list of stations.

Our journey planner has been updated with the revised times and is an easy way to check your journey.

View 18th August Timetable for train times and all stations.

Norwich to London (Intercity train):

  • 1 train per hour
  • First train: 08:00
  • Last train: 16:00

London to Norwich (Intercity train):

  • 1 train per hour
  • First train: 08:30
  • Last train: 16:30

Colchester to London (additional train):

  • 1 train per hour
  • First train: 07:30
  • Last train: 16:25

London to Colchester (additional train):

  • 1 train per hour but the last two services are 25 minutes apart
  • First train: 08:00
  • Last train: 17:25

View 18th August Timetable for train times and all stations.

Southend Victoria to London Liverpool Street:

  • 2 train per hour
  • First train: 07:30
  • Last train: 17:13

London Liverpool Street to Southend Victoria:

  • 2 train per hour
  • First train: 07:47
  • Last train: 17:30

View 18th August Timetable for train times and all stations.

Cambridge North/Cambridge to London Liverpool Street:

  • 1 train per hour
  • First train: 09:13/9:19
  • Last train: 16:13/16:19

London Liverpool Street to Cambridge North/Cambridge:

  • 1 train per hour
  • First train: 08:25
  • Last train: 15:25/16:25

Alternative travel options

Local bus operators may be an option for some shorter distance journeys. Plan bus travel.

Other train operators in the region, Elizabeth line, c2c, Cross Country, EMR, Great Northern and London Overground, may provide useful alternative options.

Engineering works

If the strike goes ahead on Thursday 18th August, our lines will reopen on Friday but our first morning services will start later than usual. And some morning trains will be cancelled.

Our journey planner is a simple way to check times for your journey. This has been updated with the revised train times.

Alternative travel options

Local bus operators may be an option for some shorter distance journeys. . Plan bus travel.

Other train operators in the region, Elizabeth line, c2c, Cross Country, EMR, Great Northern and London Overground, may provide useful alternative options.

Engineering works

  • Hertford East to Broxbourne
    • Buses will replace trains between Hertford East and Broxbourne. And, some services run at different times between Broxbourne and Bishops Stortford.

This is a strike day. Our revised timetable will be available a few days before and we will update this section with a date. This will change the current train times in our journey planner.

Please avoid travelling with us. Our service will be heavily reduced and disrupted. And, most routes will not have trains. Use Traveline to help plan alternative travel.

If the strike goes ahead on Saturday 20th August, our Sunday morning services will start later than usual. And some morning trains will be cancelled.

Our journey planner will be updated with the revised train times a few days before. We'll let you know when it does on this page. Plan alternative travel.

Your travel options

Please avoid travelling with us. If you have to travel by train, it's recommended you confirm your train is running first and then buy an Off-Peak or Anytime ticket instead of an Advance ticket. These will give you a longer time frame to board a train.

  • Daily tickets for Saturday 13th August can be used to travel on the day before up to and including Tuesday 16th August.
  • Daily tickets for Thursday 18th and Saturday 20th August can be used to travel on the day before up to and including Tuesday 23rd August.
  • Journeys should be made as close as possible to the original booking time.
  • You’ll need to buy a new London Underground ticket for its portion of your journey.

Seat reservations

Our trains don't have seat reservations but other train companies do. Your seat reservation won't apply if you travel on a different day. If you purchased online with us, you might be able to reserve a new seat by calling our Web Support Team on 0345 600 7245 (option 6). Or, try going to one of our ticket offices.

Advance, Anytime, Off-peak and Super Off-Peak tickets can be changed to a different date with no admin fee, through the Book with Confidence policy.

For online purchases through Greater Anglia, you can do this by logging into your account.

You can already get a full refund on unused daily tickets. This applies when you decide not to travel after booking because your intended service is cancelled, delayed, rescheduled or if your seat reservation will not be honoured.

How did you buy your ticket? How to claim a Daily ticket refund
Greater Anglia website or app
  • Refund your tickets online, except for Advance tickets, by logging into your account.
  • If you checked out as a guest or bought an Advance ticket, email [email protected]. Or, call our Web Support Team on 0345 600 7245 (option 6).
  • Phone lines may be busy at the moment so if it’s more convenient, please email. Lines are open Monday to Sunday from 08:00 - 17:00 and an answer phone is available outside these times.
Greater Anglia station
  • Bring your ticket with you to any of our ticket offices
Other
  • Please go back to your point of purchase

Update: If you have a return ticket and don't travel, you can claim a full refund if your outward or return journey falls on a strike day from Wednesday 27th July onwards. For this scenario, please contact our Customer Relations.

If you're a monthly or longer Season ticket holder, or activated a Flexi Season pass for a strike day, you can claim a strike day back if you decided not to travel with Delay Repay.

Please select the 'Did Not Travel' option when filling in your claim. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.

If your journey is delayed on the day after a strike day, you can claim Delay Repay compensation in the usual way.

Weekly Season Tickets and Travelcards that haven’t started yet can be refunded but a £10 admin fee may apply. It’s recommended you use the Season Ticket Calculator to make sure that a Weekly Season ticket is the best value during a period of industrial action, as compensation won’t be available unless your service is cancelled or delayed.

View refund information for previous strikes.

Assisted Travel

Passenger assistance will be available as usual for trains that we're still running.

If you need assistance, please plan your journey in advance with Passenger Assist.

If you’ve already booked Passenger Assistance for strike days it may be affected by timetable changes, and we would encourage you to check your train is running before making your journey. We will endeavour to contact you to notify you if this is the case.

Got a question?

Get more information about the Saturday 13th, Thursday 18th and Saturday 20th August strikes on National Rail's website.

Are there any more strikes?

It’s possible there will be more strikes. Unions have to give two weeks’ notice of any further strike dates. We’ll share our travel advice for ones that’ll affect our trains on this page.