Statement from Mark Budden, Network Rail Anglia Route Director, and Jamie Burles, Greater Anglia Managing Director
We are very sorry for the disruption customers on our rural routes have experienced this week. We know how frustrating poor service is and we’re working hard to restore them. Today we have been able to put in more services and from Monday we aim to restore a full service on all routes except Norwich to Sheringham and Ipswich to Peterborough.
We are running a series of rigorous tests to identify the root cause of the problems, including examining the impact of leaf contamination, the level crossing mechanisms and how trains’ wheels connect with the track signalling system.
We’re very sorry for letting our passengers down and promise them we are determined to restore the good service they deserve as quickly as we can.