We are experiencing a high number of calls at the moment, thank you for your patience - view more

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We are experiencing a high number of calls at the moment, thank you for your patience. To ease the strain on our contact centre staff, please contact us for refunds if you are within 72 hours of travelling.

Other ways to contact us

Walk-up and advance tickets

Where possible please request refunds and change of journeys for walk-up and advance tickets bought online through your Greater Anglia account. If you can't do this, email [email protected].

If you have a paper ticket bought at a station ticket office, please contact our customer relations team through the online form.

Seasons

If you have purchased your Smartcard Season ticket online or on our app, please submit a request here - ​https://www.greateranglia.co.uk/form/smartcard-seasons-refund-request-form

For paper tickets bought online or at a station - please come back to this page later as there'll be separate online form for these refund requests.

For any other enquiries, contact us through https://www.greateranglia.co.uk/contact-us/contact-forms/customer-relations

Scholars pass

Email [email protected] if you bought scholar pass for whole academic year.

There are no refunds available for termly passes for spring term.