You must wear a face covering unless exempt
Failure to do so can mean you'll receive a £3200 maximum fine*
The government has made wearing face coverings mandatory on trains and in stations/transport hubs in England, unless you’re exempt. View the government's safer travel guidance for passengers on their website.
- A face covering is something which covers the wearers nose and mouth whilst also letting them to be able to breathe comfortably. You should not use medical grade PPE.
- You can find advice on how to wear and make a cloth face covering on the government's website.
- Please wash your hands before and after wearing a face covering. There is liquid soap available at stations and on-train toilets, we've also rolled out hand sanitiser points at all stations with a ticket office.
- Children under 11 are not required to wear face coverings.
- You are free to temporarily remove a face covering to eat and drink on our trains and at our stations, you must ensure you're keeping a safe distance from others and replace your covering when finished.
- People with a disability or illness which means that they cannot put on, wear or remove a face covering are not required to wear one. This can include people with breathing difficulties, PTSD, etc. Please use your own judgement and act responsibly. If you have disability or illness and can still wear a face covering, please do so.
We recognise it may be difficult for a customer who has a hearing impairment, has a learning disability or dementia to be able to hear a member of staff who is wearing a face covering. We also know that some customers may need to lip read.
If this is the case for you, please be assured that our staff have been trained to respond to your needs and can safely remove a mask to speak to you, or write down instructions for you, if that’s helpful, whilst maintaining a safe social distance. Please just let them know how they can help and they will do their best to assist.
Legally, our staff can politely remind passengers that it is compulsory to wear a face covering, but not enforce it. Please wear a face covering, unless you have a condition that means you are exempt, as this is the mandatory guidance issued by government. *Anyone not wearing a face covering who isn't exempt, can get a fine from £100 minimum to a maximum of £3,200 from the Police or Transport for London enforcement officers. We have supplies at staffed stations should customers forget to bring one and a vending machine is available at London Liverpool Street station.
Please adhere to social distancing advice and keep a safe distance apart from others where possible. More information on what Greater Anglia is doing to keep rail passengers safe plus travel advice during Covid-19 can be found here. If you are taking the train for, please familiarise yourselves with the measures put in place to help safeguard people’s health.
Cross-border face covering rules
The rules on face coverings can differ in other UK nations. For more information visit: