Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
Travelling to Althorne station from any station we serve between London and Althorne? Please travel in the front six coaches of the train. This is for trains with 10 coaches only as the doors on the rear four coaches will not open at Althorne.
If you’re travelling to Althorne station from Southminster or Burnham-on-Crouch, please travel in the back six coaches of the train. This is for trains with 10 coaches only as the doors on the front four coaches will not open at Althorne.
If you’re travelling from Althorne station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Althorne (Essex) (ALN)
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Staff help information||Station unstaffed - Trains of 12 carriages operate with a guard who can provide assistance , trains with 8/4 as Driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance. Booking is recommended|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||No|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|Nearest stations with more facilities||
The nearest station(s) with more facilities than Althorne is:
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
Single platform station. Step free access to platform
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||8|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||
Within car park
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||40|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Pick up and drop off on Fords of Athorne forecourt.
|Bus services available||Yes|
|Bus services information||
Local bus services three minutes walk from station, junction of Fambridge Road.