Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Alresford station from any station we serve between London and Alresford, please travel in the front seven coaches of the train. This is for trains with 10 coaches only as the doors on the last three coaches will not open at Alresford.
If you’re travelling to Alresford station from Walton-on-the-Naze, Frinton-on-Sea, Kirby Cross, Clacton-on-Sea, Thorpe-le-Soken, Weeley or Great Bentley, please travel in the back seven coaches of the train. This is for trains with 10 coaches only as the doors on the front three coaches will not open at Alresford.
If you’re travelling from Alresford station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Alresford (Essex) (ALR)
|Staffing level||Part time|
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around Alresford station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Help points at this station can be found at the following location(s):
|Staff help information||
Station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
Step free access to both platforms from the road / level crossing. Estimated 20 metres between the two entrances.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||20|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||
There are two sets of five cycle stands, both located on Platform 1 (towards Colchester, Chelmsford, London). One set are to the left of the former station building, and the other set are underneath the footbridge steps.
|Cycle storage types||
|Rail replacement information||
Replacement buses will stop at the station entrance, before the level crossing.
|Bus services available||Yes|
|Bus services information||
Local Buses to Colchester, Clacton and Brightlingsea