Audley End
Station message
From Sunday 24th May, in response to the change in demand for our ticket offices, we will be altering the opening hours of this ticket office to the following:
Monday to Friday 06:00-10:00, Saturday 06:30-10:30, Sunday 08:30-12:30
Customers requiring tickets outside of these hours will be able to buy them either at ticket machines, online or by using the Greater Anglia app.
Audley End (AUD)
Station Road
Wendons Ambo
near Saffron Walden
Essex
CB11 4LB
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | Applicable Operators: Greater Anglia |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The womens toilets and accessible toilets (radar key) are located in the ticket Hall. The mens toilets are located on Platform 1. |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help point available on platform 1 |
| Staff help information | Assistance at this station is provided by a staff member during ticket office opening hours. Assistance requests that cannot be met by a member of staff will be offered suitable alternative |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Step free access to platforms via lifts |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 86 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Within station and on forecourt |
| Cycle storage information | |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 664 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 9 |
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0845 050 7080 |
| Rail replacement information | Substitute bus services stop at front of Station |
| Taxi rank available | Yes |
| Taxi rank information | In front of station. |
| Bus services available | Yes |
| Bus services information | Local buses at front of station |
Audley End
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