Station message

August 2023: The waiting room at this station is temporarily closed while refurbishment works take place.

Braintree at a glance


Braintree station
Station Approach

Ticket office:

Monday to Friday: 06:15 - 15:00
Saturday: 05:45 - 13:05
Sunday: 07:45 - 15:30
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank
  • Wifi
  • Seated area available
Load stations
Last updated:
Staffing level Part time
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:15 - 15:00
  • Saturday: 05:45 - 13:05
  • Sunday: 07:45 - 15:30
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage

Available: No

Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Waiting room

The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.

  • Monday to Friday: 05:30 - 18:30
  • Saturday: 05:30 - 12:30
  • Sunday: 08:00 - 15:00
Station buffet

The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00

Baby changing facilities

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .


0800 028 28 78


08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.

  • Monday to Friday: 06:15 - 19:00
  • Saturday: 05:45 - 13:05
  • Sunday: 07:45 - 15:30
Induction loop available Yes
Ticket machine
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Step free access

This station has step free access to the single platform for trains towards Witham and London.

This station is a category A station according to ORR station classification system.

Assistance meeting point is the ticket office.

Ticket gates
Impaired mobility set down available
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 26
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £5.80
  • Weekly: £23.00
  • Monthly: £90.00
  • Three monthly: £255.00
  • Annual: £890.00
Car park 1 contact details

Telephone: 0345 050 7080


Onward travel

Braintree is a PlusBus location click here to see the PlusBus map.

There are regular express bus services from outside the station to Stansted Airport

Cycle storage available Yes
Cycle storage spaces 84
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.

Cycle storage types
  • Racks
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.

Taxi rank

Taxi rank outside station entrance


There are regular express bus services from outside the station direct to Stansted Airport Terminal