Buckenham

Station message

Buckenham receives a very limited train service so please check timetables and journey planners before travelling to or from this station. The nearest stations with a more frequent service are Brundall or Cantley.

There is step free access to both platforms, however Platform 2 (for trains towards Norwich) is accessed either via a very long road route, or across a barrow crossing. The surrounding roads and footways are like farm tracks so it is not advisable to use this station if you use a wheelchair or a mobility scooter.

Buckenham at a glance

Address:

Buckenham station
Station Road
Buckenham
Norfolk
NR13 4HW

Ticket office:

None available
  • Seated area available
Load stations
Last updated:
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Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
Station operator Greater Anglia
Ticket office opening times
No
Smartcards issued here No
Validate Smartcards here No
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room
No
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Induction loop available Yes
Ticket machine
No
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
No
Step free access

There is a very limited rail service to this very rural station. There is step free access to both platforms, however Platform 2 (for trains towards Norwich) is accessed either via a very long road route, or across a barrow crossing. The surrounding roads and footways are like farm tracks so it is not advisable to use this station if you use a wheelchair or a mobility scooter.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket gates
No
Impaired mobility set down available
No
No car park information available.
No bus information available.
Cycle storage available Yes
Cycle storage spaces 4
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

There are two cycle stands on Platform 1 (for trains towards Great Yarmouth and Lowestoft), just beyond the old station building.

Cycle storage types
  • Stands
Rail replacement information

Rail replacement bus services do not serve this station. Customers are advised to use either Brundall or Cantley stations for rail replacement services.