This station is a request stop.
To alight from the train, please inform the conductor or the driver of your intentions in good time.
To board the train at this station, please give a clear hand signal to the driver as the train approaches.
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around Buckenham station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Staff help information||Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|Nearest stations with more facilities||
The nearest station(s) with more facilities than Buckenham are:
|National key toilets available||No|
|Step free access coverage||Unknown|
|Step free access information||
There is a very limited rail service to this very rural station. There is step free access to both platforms however the Norwich platform is accessed either via a very long road route or across a barrow crossing. The surrounding roads and footways are like farm tracks so it is inadvisable to use this station if you use a wheelchair.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||4|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||Outside station|
|Cycle storage types||
|Rail replacement information||Not served by rail replacement - poor road access|