Burnham-on-Crouch
Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Burnham on Crouch station, please travel in the front seven coaches of the train. This is for trains with 10 coaches only as the doors on the rear three coaches will not open at Burnham on Crouch.
If you’re travelling from Burnham on Crouch station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Burnham-on-Crouch (BUU)
Station Road
Burnham-on-Crouch
Essex
CM0 8BQ
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | In ticket office |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Cafe |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help point on platform 1 |
| Staff help information | Station staffed part-time only - Trains of 12 carriages operate with a guard who can provide assistance , trains with 8/4 as Driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance. Booking is recommended |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Single platform station. This station has step free access from the carpark to platform. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | Station platform entrance |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 106 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Telephone: 0345 050 7080 URL: http://www.ncp.co.uk |
| Rail replacement information | Substitute bus services stop in station car park |