Broxbourne

Broxbourne (BXB)

Broxbourne station
Station Approach
Broxbourne
Essex
EN10 7AW

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Staffing level	Full time
CCTV	Yes
Information systems	Departure screens Announcements Arrival screens

Ticket office opening times	Monday to Friday: 06:30 to 19:00 Saturday: 07:15 to 18:45 Sunday: 09:00 to 17:45
Pre-purchase collection	Yes
Ticket machine	Yes
Oyster cards issued here	No
Top up Oyster cards here	Yes
Use Oyster cards here	Yes
Smartcards issued here	No
Top up Smartcards here	No
Validate Smartcards here	Yes
Smartcards information	Tickets can be collected on Smartcard at this station

Customer service information	Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
Left luggage	No
Left luggage contact details	URL: https://www.nationalrail.co.uk/
Lost property opening times	Monday to Friday: 09:00 to 17:00
Lost property contact details	URL: https://www.nationalrail.co.uk/

First class lounge opening times	No
Seated area available	Yes
Waiting room opening times	Yes
Trolleys available	No
Station buffet available	Yes
Station buffet information	Cold drinks vending machine Food vending machine
Toilets available	Yes
Toilets information	Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Baby changing facilities available	No
Showers available	No
Telephones available	Cards and Coins
WiFi available	Yes
Web kiosk	No
Post box available	No
Tourist information office available	No
ATM available	No
Bureau de change available	No
Shops available	Yes
Shops information	Passport Photo Booth

Helpline information	As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Helpline opening times	Monday to Sunday: 08:00 to 20:00 Note: 08:00 - 20:00
Helpline contact details	Note: 0800 028 28 78 URL: https://www.nationalrail.co.uk/
Customer help points available	No
Staff help information	Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
Staff help opening times	Monday to Friday: 06:15 to 20:15 Saturday: 07:15 to 18:45 Sunday: 08:15 to 17:45
Induction loop available	Yes
Accessible ticket machines available	Yes
Accessible booking office counter available	Yes
Ramp for train access available	Yes
Accessible taxis information	Details of nearest taxis are shown on station information poster
National key toilets available	Yes
Step free access coverage	Whole station
Step free access information	This station has step free access to all platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.
Ticket gates exist	Yes
Ticket gates information	-
Impaired mobility set down available	No
Wheelchairs	No

Cycle storage available	Yes
Cycle storage number of spaces	52
Cycle storage sheltered	Yes
Cycle storage CCTV	Yes
Cycle storage location	Station forecourt and behind the station building
Cycle storage information	40 2-tier rack spaces and 20 other spaces
Cycle storage types	Wheel Racks
Car park 1	Station Car Park
Car park 1 operator	National Car Parks Ltd
Car park 1 spaces	471
Car park 1 opening times	Monday to Friday: 24 hours Saturday: 24 hours Sunday: 24 hours
Car park 1 charges	Off-peak: £7.00 Per hour: N/A Daily: £10.00 Weekly: £40.00 Monthly: £140.00 Three monthly: £400.00 Six monthly: N/A Annual: £1400.00
Car park 1 contact details	URL: http://www.ncp.co.uk
Car park 2	Premium Bay
Car park 2 operator	National Car Parks Ltd
Car park 2 spaces	94
Car park 2 opening times	Saturday: 24 hours Sunday: 24 hours
Car park 2 charges	Off-peak: N/A Per hour: N/A Daily: N/A Weekly: N/A Monthly: N/A Three monthly: N/A Six monthly: N/A Annual: £1950.00
Car park 2 contact details	Telephone: 0845 050 7080 URL: https://www.nationalrail.co.uk/
Rail replacement information	Substitute bus services stop on the station forecourt
Taxi rank available	Yes
Taxi rank information	Taxi rank at station front
Bus services available	Yes
Bus services information	Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map
Cycle hire available	Yes
Cycle hire information	Http://www.bikeandgo.co.uk/ Only £3.80 per 24 hours (10 Bike & Go bicycles)

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