Station message
The lifts are out of order between platforms 3, 4 and the station concourse at Broxbourne station.
Broxbourne at a glance
Address:
Broxbourne stationStation Approach
Broxbourne
Essex
EN10 7AW
Ticket office:
Monday to Friday: 06:15 - 20:15Saturday: 07:15 - 18:45
Sunday: 08:15 - 17:45
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Yes
On the over bridge |
| Station buffet | Cold drinks vending machine Food vending machine Yes
|
| Toilets | Yes
Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours. |
| Baby changing facilities | No
|
| Wifi | Yes
|
| Shops | Passport Photo Booth Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available. Yes
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates | - Yes
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 52 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Station forecourt and behind the station building |
| Cycle storage information | 40 2-tier rack spaces and 20 other spaces |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 531 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 94 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0345 050 7080 |
| Rail replacement information | Substitute bus services stop on the station forecourt |
| Taxi rank | Taxi rank at station front |
| Onward travel | Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map |
Broxbourne Station Car Park
Virtual Tour
Want to check how accessible Broxbourne station is for you? Check out our virtual tour.