Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Cressing station from any station we serve between London and Cressing, please travel in the front six coaches of the train. This is for trains with 10 coaches only as the doors on the last four coaches will not open at Cressing.
If you’re travelling to Cressing station from Braintree or Braintree Freeport, please travel in the back seven coaches of the train. This is for trains with 10 coaches only as the doors on the front three coaches will not open at Cressing.
If you’re travelling from Cressing station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Cressing (Essex) (CES)
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Tickets can be collected on Smartcard at this station|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Located on platform 1
|Staff help information||
Assistance to board and alight (including use of a ramp on request) is provided by mobile staff during the hours of 12:00 and 19:00, Monday to Friday. Outside of these hours, alternative transport will be provided to / from Witham station. Booking is recommended.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|Nearest stations with more facilities||
The nearest station(s) with more facilities than Cressing are:
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
Single platform station. This station has step free access to the platform.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform next to the boarding ramp
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||6|
|Cycle storage sheltered||No|
|Cycle storage CCTV||No|
|Cycle storage location||On platform|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Network Rail|
|Car park 1 spaces||12|
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Replacement transport stop at station entrance, by the level crossing.