Chappel & Wakes Colne

Chappel & Wakes Colne at a glance

Address:

Chappel & Wakes Colne station
Station Road
Chappel
Essex
CO6 2DS

Ticket office:

Prepurchase collection

Ticket machine

View live departures / arrivals

Last updated:

Loading...

General information

Staffing level	Unstaffed
CCTV	Yes
Information systems	DepartureScreens

Ticket office opening times	No
Pre-purchase collection	Yes
Ticket machine	Yes
Oyster cards issued here	No
Use Oyster cards here	No
Smartcards issued here	No
Top up Smartcards here	Yes
Validate Smartcards here	Yes
Penalty fares	LE

Passenger services

Customer service information	Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
Left luggage	Available: No URL: https://www.nationalrail.co.uk/
Lost property	URL: https://www.greateranglia.co.uk/lost-property https://www.greateranglia.co.uk/lost-property

Station facilities

Seated area	Yes
Waiting room	No
Station buffet	No
Toilets	No
Baby changing facilities	No
Wifi	Find WiFi Hotspots around Chappel & Wakes Colne station No

Helpline	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: 0800 028 28 78 URL: https://www.nationalrail.co.uk/ 08:00 - 20:00 Monday to Sunday: 08:00 - 20:00
Staff help	This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using the Help Point at this station Assistance meeting point is on the platform, next to the yellow boarding ramp. Yes
Induction loop available	Yes
Ticket machine	Yes
Ramp for train access available	Yes
Accessible taxis information	Details of nearest taxis are shown on station information poster
National Key toilets available	No
Step free access	This station has step free access to the single platform for trains towards both Marks Tey and Sudbury. However, visitors to the Museum should be aware that there is no step free access between the operational platform and the museum. For access arrangements to the museum please contact them directly on 01206 242524. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform.
Ticket gates	No
Impaired mobility set down available	No

Cycle storage available	Yes
Cycle storage spaces	4
Cycle storage sheltered	No
Cycle storage CCTV	No
Cycle storage location	There are two cycle stands on the single platform, beyond the steps to the footbridge and just next to the large, fixed sign that advises customers to 'alight here for the East Anglian Railway Museum'.
Cycle storage types	Stands
Rail replacement information	Rail replacement bus services pick up and drop off at the bus stop just outside the entrance to the station car park.