Chappel & Wakes Colne
Chappel & Wakes Colne (CWC)
Station Road
Chappel
Essex
CO6 2DS
View live departures / arrivals
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Ticket office opening times | No |
|---|---|
| Pre-purchase collection | No |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| WiFi information | Find WiFi Hotspots around Chappel & Wakes Colne station |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Located at station entrance |
| Staff help information | Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Single Platform station, This station has step free access to the platform however, visitors to the Museum please note there is no step free access between the operational platform and the museum. For access arrangements to the museum please refer to them on 01206 242524. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 4 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | Platform |
| Cycle storage types |
|
| Rail replacement information | Bus stop at entrance to station car park. |