Derby Road (Ipswich) at a glance
Address:
Derby Road stationDerby Road
Ipswich
Suffolk
IP3 8DN
Ticket office:
- Prepurchase collection
- Ticket machine
Staffing level | Unstaffed |
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CCTV | Yes |
Information systems |
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Ticket office opening times | No
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | No |
Top up Smartcards here | Yes |
Validate Smartcards here | No |
Penalty fares | LE |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property |
|
Seated area | Yes
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Waiting room | No
|
Station buffet | No
|
Toilets | No
|
Baby changing facilities | No
|
Wifi |
No
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
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Staff help | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform. Yes
|
Induction loop available | Yes |
Ticket machine | Yes
|
Ramp for train access available | Yes
|
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National Key toilets available | No
|
Step free access | This station has step free access for each platform from the roadside. Step free access between the platforms is via the road bridge and there is approximately 100 metres between the two entrances. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 |
Ticket gates | No
|
Impaired mobility set down available | No
|
Cycle storage available | Yes |
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Cycle storage spaces | 6 |
Cycle storage sheltered | No |
Cycle storage CCTV | No |
Cycle storage location | There is one cycle stand on Platform 1 (for trains towards Ipswich), just along from the waiting shelter. There are also two cycle stands on Platform 2 (for trains towards Felixstowe), located in between the ramp/steps that lead to/from the platform and the former station buildings. |
Cycle storage types |
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Rail replacement information | Rail replacement bus services pick up and drop off at the bus stop on Derby Road (as indicated by the Rail Replacement Bus Stop signs), in between the station entrance and the Station Hotel on Foxhall Road. |