Derby Road (Ipswich)

Derby Road (Ipswich) at a glance

Address:

Derby Road station
Derby Road
Ipswich
Suffolk
IP3 8DN

Ticket office:


  • Prepurchase collection
  • Ticket machine
Last updated:
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Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here No
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
  • Array and Array: 24 hours
Seated area
Yes
Waiting room
No
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
No
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Yes
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

This station has step free access for each platform from the roadside. Step free access between the platforms is via the road bridge and there is approximately 100 metres between the two entrances.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Ticket gates
No
Impaired mobility set down available
No
Cycle storage available Yes
Cycle storage spaces 6
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

There is one cycle stand on Platform 1 (for trains towards Ipswich), just along from the waiting shelter. There are also two cycle stands on Platform 2 (for trains towards Felixstowe), located in between the ramp/steps that lead to/from the platform and the former station buildings.
Cycle storage types
  • Stands
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stop on Derby Road (as indicated by the Rail Replacement Bus Stop signs), in between the station entrance and the Station Hotel on Foxhall Road.