Station message
Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.
Ely at a glance
Address:
Ely stationStation Road
Ely
Cambridgeshire
CB7 4BS
Ticket office:
Monday to Friday: 06:00 - 20:00Saturday: 06:00 - 20:00
Sunday: 08:30 - 18:30
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | Located in the main entrance hall.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
|
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | Yes
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. |
| Baby changing facilities | Yes
Female toilets |
| Wifi | Yes
|
| Post box | Yes
Post box is located on Platform 1 |
| Tourist information | No
Ely town centre |
| ATM machine | No
Nearest ATM is at Tesco which is across the car park |
| Shops | Newsagent on platform 1. Large Tesco supermarket next door to the main car park Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1 |
| Ticket gates | Yes
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 330 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | In station car park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 143 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 9 |
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0345 050 7080 |
| Rail replacement information | Replacement transport stop at station entrance |
Alternative routes during disruption
Check out our alternative route map for other ways to travel during disruption.
Virtual tours
Want to check how accessible Ely station is for you? Check out our virtual tour.