Ely

Station message

Ticket office closure

Please note, the ticket office at this station will be closed on Friday 19th July, 0600-1230. We are sorry for any inconveniences this may cause.

Ely at a glance

Address:

Ely station
Station Road
Ely
Cambridgeshire
CB7 4BS

Ticket office:

Monday to Friday: 06:00 - 20:00
Saturday: 06:00 - 20:00
Sunday: 08:30 - 18:30
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Load stations
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times

Located in the main entrance hall.

  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:00 - 20:00
  • Sunday: 08:30 - 18:30
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

  • Monday to Friday: 05:15 - 22:00
  • Saturday: 05:15 - 22:00
  • Sunday: 08:15 - 22:00
Trolleys
Yes
Station buffet
Yes
Toilets

Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

Baby changing facilities

Female toilets

Wifi
Yes
Post box

Post box is located on Platform 1

Tourist information

Ely town centre

ATM machine

Nearest ATM is at Tesco which is across the car park

Shops

Newsagent on platform 1. Large Tesco supermarket next door to the main car park

Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

  • Monday to Saturday: 05:15 - 01:00
  • Sunday: 08:00 - 01:00
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Yes
Step free access

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Ticket gates
Yes
Impaired mobility set down available
No
Wheelchairs
Yes
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 143
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £7.50
  • Daily: £8.50
  • Weekly: £32.00
  • Monthly: £119.00
  • Three monthly: £337.00
  • Annual: £1,181.00
Car park 1 contact details

URL: http://www.ncp.co.uk

Car park 2 Premium Bay
Car park 2 operator National Car Parks Ltd
Car park 2 spaces 9
Car park 2 charges
  • Annual: £1,680.00
Car park 2 contact details

Telephone: 0345 050 7080

URL: https://www.nationalrail.co.uk/

No bus information available.
Cycle storage available Yes
Cycle storage spaces 330
Cycle storage sheltered Yes
Cycle storage CCTV No
Cycle storage location

In station car park

Cycle storage types
  • Compounds
  • Stands
Rail replacement information

Replacement transport stop at station entrance

Virtual tours

Want to check how accessible Ely station is for you? Check out our virtual tour.