Enfield Lock at a glance
Address:
Enfield Lock stationOrdnance Road
Enfield
Greater London
EN3 6HA
Ticket office:
Monday to Friday: 06:15 - 13:10Saturday: 07:10 - 13:40
Sunday: Unavailable
- Ticket office
- Prepurchase collection
- Ticket machine
- Wifi
- Seated area available
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Travel card | Zone 6 |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Closed until further notice
|
| Station buffet | Coffee kiosk Yes
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (6 miles north) for trains to Cambridge and Stansted Airport. Tottenham Hale (6 miles south) for London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | This station has step free access to both platforms via the level crossing on Ordnance Road and approximately 50 metres apart. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 6 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | On the approach to Platform 1 |
| Cycle storage types |
|
| Rail replacement information | Not served by rail replacement- diversionary route available |
| Onward travel | London buses operate from outside the station |
Don’t get stuck on the train
If you’re travelling from London to Enfield Lock station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open.
If you’re travelling from Hertford East or Bishop Stortford to Enfield Lock station, please travel in the last six coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the front four coaches will not open at Enfield Lock.
