Elmswell

Elmswell at a glance

Address:

Elmswell station
Station Road
Elmswell
Suffolk
IP30 9HA

Ticket office:

Prepurchase collection

Ticket machine

View live departures / arrivals

Last updated:

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General information

Staffing level	Unstaffed
CCTV	Yes
Information systems	DepartureScreens

Ticket office opening times	No
Pre-purchase collection	Yes
Ticket machine	Yes
Oyster cards issued here	No
Use Oyster cards here	No
Smartcards issued here	No
Top up Smartcards here	Yes
Validate Smartcards here	Yes
Penalty fares	LE

Passenger services

Customer service information	Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
Left luggage	Available: No URL: https://www.nationalrail.co.uk/
Lost property	URL: https://www.greateranglia.co.uk/lost-property https://www.greateranglia.co.uk/lost-property

Station facilities

Seated area	Yes
Waiting room	No
Station buffet	No
Toilets	No
Baby changing facilities	No
Wifi	Find WiFi Hotspots around Elmswell station No

Helpline	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: 0800 028 28 78 URL: https://www.nationalrail.co.uk/ 08:00 - 20:00 Monday to Sunday: 08:00 - 20:00
Staff help	This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station Assistance meeting point is on the platform, next to the yellow boarding ramp. Yes
Induction loop available	Yes
Ticket machine	Yes
Ramp for train access available	Yes
Accessible taxis information	Details of nearest taxis are shown on station information poster
National Key toilets available	No
Step free access	This station has step free access to both platforms from Station Road, with approximately 50 metres between the two entrances which are either side of the level crossing. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp.
Ticket gates	No
Impaired mobility set down available	No

Cycle storage available	Yes
Cycle storage spaces	8
Cycle storage sheltered	No
Cycle storage CCTV	No
Cycle storage location	There are three cycle stands on Platform 1 (for trains towards Cambridge) beyond the former station building and canopy. There are also two cycle lockers on Platform 2 (for trains towards Stowmarket and Ipswich), located between the customer information screen and the waiting shelter.
Cycle storage types	Lockers Stands
Rail replacement information	Rail replacement bus services pick up and drop off at the bus stops on School Road, opposite Co-Op.