Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Great Bentley station from any station we serve between London and Great Bentley, please travel in the back seven coaches of the train. This is for trains with 10 coaches only as the doors on the front three coaches will not open at Great Bentley.
If you’re travelling to Great Bentley station from Walton-on-the-Naze, Frinton-on-Sea, Kirby Cross, Clacton-on-Sea, Thorpe-le-Soken or Weeley, please travel in the front seven coaches of the train. This is for trains with 10 coaches only as the doors on the back three coaches will not open at Great Bentley.
If you’re travelling from Great Bentley station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Great Bentley (GRB)
|Ticket office information||
Ticket machine is located on platform 2.
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart|
|Customer service information||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||No|
Toilets are located on Platform 2 (towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze). Planned opening times for toilet facilities at this station are:
Monday to Friday 07:00-13:00
Please note that due to any unforeseen circumstances, these planned opening times are subject to change.
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 08:00 - 20:00
|Helpline contact details||
Note: 0800 028 28 78
|Customer help points available||Yes|
|Customer help points information||
Help point is on platform 2.
|Staff help information||Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National key toilets available||No|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to both platforms via the level crossing on Plough Road, aproximately 30 metre distance between the two.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||10|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Car par and within station|
|Cycle storage information||
10 Sheffield Stand spaces
|Cycle storage types||
|Car park 1 operator||Greater Anglia|
|Car park 1 spaces||6|
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0845 600 7245
|Rail replacement information||
Rail replacement transport stop at station entrance, by the level crossing.
|Bus services available||Yes|
|Bus services information||
Local Buses to Colchester, Clacton and Brightlingsea