Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
This station is operated by Arriva Rail London
Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
Travelling to Hackney Downs station on a Greater Anglia train from London? Please travel in the front six coaches of the train. This applies for Greater Anglia trains with 10 coaches only as the doors on the back four coaches will not open at Hackney Downs.
If you’re travelling to Hackney Downs station on a Greater Anglia train from any station between Cambridge North and Hackney Downs, please travel in the front seven coaches of the train. This is for trains with 10 coaches only as the doors on the rear three coaches will not open at Hackney Downs.
If you’re travelling from Hackney Downs station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
Hackney Downs (HAC)
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||Yes|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
Tickets can be collected onto Greater Anglia smartcards at this station.
|Penalty fares||Applicable Operators: Greater Anglia, London Overground|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||No|
|Station buffet available||Yes|
|Station buffet information||Cold drinks vending machine Food vending machine|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around Hackney Downs station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
Located on platform 1
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
|Helpline contact details||
Note: 0343 222 1234
|Customer help points available||Yes|
|Staff help information||
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||No|
|Ramp for train access available||No|
|National key toilets available||No|
|Step free access coverage||No part of station|
|Step free access information||
There are steps to all platforms
|Ticket gates exist||Yes|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||32|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Alongside station entrance
|Cycle storage types||
|Rail replacement information||
Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford
Use Bus stop D in Amhurst Road for southbound services to Liverpool Street
|Bus services available||Yes|
|Bus services information||
London buses operate from outside the station