Station message
This station is operated by Arriva Rail London
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Hackney Downs at a glance
Address:
Hackney Downs stationDalston Lane
Hackney
Greater London
E8 1LA
Ticket office:
Monday to Friday: 07:30 - 10:00- Ticket office
- Step-free access
- Prepurchase collection
- Ticket machine
- Wifi
- Seated area available
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | Yes |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected onto Greater Anglia smartcards at this station. |
| Travel card | Zone 2 |
| Penalty fares | LE |
| Customer service information | 0343 222 1234 |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: No Telephone: 0343 222 1234 |
| Seated area | Yes
|
|---|---|
| Waiting room | No
|
| Station buffet | Cold drinks vending machine Food vending machine Yes
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi |
Yes
|
| Shops | Located on platform 1 Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take. |
|---|---|
| Staff help | Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | No
|
| Accessible taxis information | No
|
| National Key toilets available | No
|
| Step free access | There are steps to all platforms |
| Ticket gates | Yes
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 32 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Alongside station entrance |
| Cycle storage types |
|
| Rail replacement information | Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford Use Bus stop D in Amhurst Road for southbound services to Liverpool Street |
| Onward travel | London buses operate from outside the station |
Don’t get stuck on the train
If you're travelling from London Liverpool Street to Hackney Downs, please travel in the front six coaches of the train. This applies for Greater Anglia trains with 10 coaches only as the doors on the back four coaches will not open at Hackney Downs.
If you’re travelling from Hertford East, Broxbourne or Cambridge to Hackney Downs station, please travel in the front seven coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last three coaches will not open at Hackney Downs.
