Station message
The disabled toilets are out of order at Hertford East station.
Hertford East at a glance
Address:
Hertford East stationMill Road
Hertford
Hertfordshire
SG14 1SB
Ticket office:
Monday to Friday: 07:15 - 18:00Saturday: 07:40 - 14:30
Sunday: Unavailable
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Taxi-rank
- Wifi
- Seated area available
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Top up Oyster cards here | Yes |
Use Oyster cards here | Yes |
Smartcards issued here | Yes |
Validate Smartcards here | Yes |
Smartcards information | Tickets can be collected on Smartcard at this station |
Penalty fares | LE |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property |
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Seated area | Yes
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Waiting room | No
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Station buffet | Coffee Shop, and vending machine Yes
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Toilets | No
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Baby changing facilities | No
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Wifi | Yes
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Post box | Yes
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Shops | Tesco over the road Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
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Staff help | Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
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Induction loop available | Yes |
Ticket machine | Yes
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Ramp for train access available | Yes
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Accessible taxis information | Details of nearest taxis are shown on station information poster |
Accessible public phones | No |
National Key toilets available | Yes
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Step free access | This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
Ticket gates | No
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Impaired mobility set down available | No
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Cycle storage available | Yes |
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Cycle storage spaces | 30 |
Cycle storage sheltered | No |
Cycle storage CCTV | Yes |
Cycle storage location | Station concourse |
Cycle storage types |
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Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 17 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | Telephone: 0345 050 7080 URL: http://www.ncp.co.uk |
Rail replacement information | Replacement transport stop opposite the station entrance |
Taxi rank | Taxi kiosk in booking hall |
Onward travel | Hertford is a PlusBus location (http://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map |