Hertford East
Station message
From
Sunday 24th May, in response to the change in
demand for our ticket offices, we will be altering the opening hours of this
ticket office to the following:
Customers requiring tickets outside of these hours will be able to buy them
either at ticket machines, online or by using the Greater Anglia app.
Hertford East (HFE)
Mill Road
Hertford
Hertfordshire
SG14 1SB
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | Yes |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Station kiosk, and vending machine |
| Toilets available | Yes |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | No |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Kiosk |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | On each platform, and on the concourse |
| Staff help information |
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Key for accessible toilet is located in the ticket office. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| Accessible public telephones information | No |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Step free access to all platforms. This station is categorised as an A station based on ORR classification of step free access https://orr.gov.uk/rail/licensing/licensing-the-railway/accessible-travel-policy |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 30 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Station concourse |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 17 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Rail replacement information | Replacement transport stop opposite the station entrance |
| Taxi rank available | Yes |
| Taxi rank information | Taxi kiosk in booking hall |
| Bus services available | Yes |
| Bus services information | Hertford is a PlusBus location click here to see the PlusBus map |