Hertford East

Station message

The disabled toilets are out of order at Hertford East station.

Hertford East at a glance

Address:

Hertford East station
Mill Road
Hertford
Hertfordshire
SG14 1SB

Ticket office:

Monday to Friday: 07:15 - 18:00
Saturday: 07:40 - 14:30
Sunday: Unavailable
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Taxi-rank
  • Wifi
  • Seated area available
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
Ticket office opening times
  • Monday to Friday: 07:15 - 18:00
  • Saturday: 07:40 - 14:30
  • Sunday: Unavailable
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Top up Oyster cards here Yes
Use Oyster cards here Yes
Smartcards issued here Yes
Validate Smartcards here Yes
Smartcards information

Tickets can be collected on Smartcard at this station
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
  • Array and Array: 24 hours
Seated area
Yes
Waiting room
No
Station buffet

Coffee Shop, and vending machine

Yes
Toilets
No
Baby changing facilities
No
Wifi
Yes
Post box
Yes
Shops

Tesco over the road

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

  • Monday to Friday: 07:15 - 18:00
  • Saturday: 07:40 - 14:30
  • Sunday: Unavailable
Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
Accessible public phones

No
National Key toilets available
Yes
Step free access

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Ticket gates
No
Impaired mobility set down available
No
Cycle storage available Yes
Cycle storage spaces 30
Cycle storage sheltered No
Cycle storage CCTV Yes
Cycle storage location

Station concourse
Cycle storage types
  • Stands
  • Racks
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 17
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £6.00
  • Weekly: £25.00
  • Monthly: £101.00
  • Three monthly: £290.00
  • Annual: £1,014.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: http://www.ncp.co.uk

Rail replacement information

Replacement transport stop opposite the station entrance
Taxi rank

Taxi kiosk in booking hall
Onward travel

Hertford is a PlusBus location (http://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map