Hockley
Station message
From Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.Hockley (HOC)
Station Approach
Hockley
Essex
SS5 4BG
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Cold drinks vending machine Food vending machine |
| Toilets available | Yes |
| Toilets information | The toilets including accessible (radar key) toilets are on platform 1 |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located outside the station |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help point avaiable on platform 1. |
| Staff help information | Assistance at this station is provided by a mobile customer service team who are available by pre-booking (recommended) or using the helpoint on arrival. Please note a taxi may be provided if assistance can not be met by a member of staff. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| Nearest stations with more facilities |
Note:
The nearest station(s) with more facilities than Hockley is:
|
| National key toilets available | Yes |
| Step free access coverage | Unknown |
| Step free access information | Step free access to each platform, but not between platforms (footbridge only). |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 80 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Within car park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 147 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Rail replacement information | Replacement transport stop at station entrance |