Hockley at a glance
Ticket office:Monday to Friday: 06:00 - 19:30
Saturday: 06:00 - 19:40
Sunday: 08:10 - 15:40
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Seated area available
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
|Customer service information||
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Heated waiting rooms on both platforms
Coffee stand, limited opening hours
The toilets including accessible (radar key) toilets are on platform 1
|Baby changing facilities||
Located outside the station
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
0800 028 28 78
08:00 - 20:00
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
|Induction loop available||Yes|
|Ramp for train access available||
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National Key toilets available||
|Step free access||
This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
|Impaired mobility set down available||
|Cycle storage available||Yes|
|Cycle storage spaces||80|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Within car park
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||147|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
|Rail replacement information||
Replacement transport stops are away from the Station, Located on Spa Road.
Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.
Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.
Directional Signage is provided at the station entrance and at both Public Bus Stops.
Check before travel.