Harwich International
Harwich International (HPQ)
Harwich International station
Parkeston Quay
Harwich
Essex
CO12 4SR
Parkeston Quay
Harwich
Essex
CO12 4SR
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| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Ticket office opening times | No |
|---|---|
| Pre-purchase collection | No |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Limited facilities available in port building |
| Toilets available | Yes |
| Toilets information | Toilets are located within the port terminal building, accessible from the platforms via the stairs or lift. If the port buildings are closed, toilet facilities will be available on the train. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Harwich International station |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Passport Photo Booth |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help points available on platforms |
| Staff help information | |
| Staff help opening times | Unknown |
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Nearest stations with more facilities |
|
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Lifts available to/from car park and platforms 2 and 3. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 22 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | Within car park and on platform |
| Cycle storage types |
|
| Car park 1 | Harwich Port Car Park |
| Car park 1 operator | Harwich Port |
| Car park 1 spaces | 250 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | |
| Rail replacement information | Replacement transport stop at bus stop (East Dock Road), near sign for Long/Short stay car park. Boat train services depart from behind platform 1 |
| Taxi rank available | Yes |
| Taxi rank information | Taxi service information available from station information poster. |
| Bus services available | Yes |
| Bus services information | Plus Bus location |
| Port available | Yes |
| Port information | Sailings to The Netherlands. |
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