Harwich Town
Harwich Town (HWC)
George Street
Harwich
Essex
CO12 3NA
View live departures / arrivals
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Ticket office opening times | No |
|---|---|
| Pre-purchase collection | No |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Tickets can be collected on Smartcard at this station |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | No |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Harwich Town station |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help point on platform 1. |
| Staff help information | Station is unstaffed. Assistance to get on and off the train (including the use of a ramp if required) is provided by the conductor and is available for for all services. Turn up and go is available (please alert train crew) but booking is highly recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Single platform station. This station has step free access to the platform. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the platform next to the boarding ramp |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 6 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | Within station and on forecourt |
| Cycle storage types |
|
| Car park 1 spaces | 5 |
| Car park 1 charges |
|
| Car park 1 contact details | |
| Rail replacement information | Replacement transport stop at the front of the station by the bus stop |
| Bus services available | Yes |
| Bus services information | Local Bus services from station forecourt |