Ipswich at a glance


Ipswich station
Burrell Road

Ticket office:

Monday to Friday: 05:00 - 21:20
Saturday: 05:00 - 21:20
Sunday: 07:15 - 22:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
* This information is updated every few minutes and is provided as a guide only - we are unable to guarantee a space will still be available when you arrive at the station.
Load stations
Last updated:
Staffing level Full time
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Greater Anglia
Ticket office opening times

The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

  • Monday to Friday: 05:00 - 21:20
  • Saturday: 05:00 - 21:20
  • Sunday: 07:15 - 22:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
First class lounge opening times
Seated area
Waiting room

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

  • Monday to Friday: 04:30 - 01:00
  • Saturday: 04:30 - 01:00
  • Sunday: 07:00 - 01:00
Station buffet

Costa Coffee



Self-service vending machines providing hot drinks, cold drinks, and snacks

Free water refill point located on the station concourse, next to the customer service office


There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 22:00Saturday 05:00 - 22:00Sunday 07:00 - 22:00

Baby changing facilities

Female toilets,Male toilets

Post box
ATM machine

We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
Step free access

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer service office on the main concourse.

Ticket gates

Ipswich station has Secure Station Acreditation

Impaired mobility set down available

Ipswich MCP Station Car Park

Ipswich Surface Station Car Park

Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 444
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £8.40
  • Per hour: £1.00
  • Daily: £9.40
  • Weekly: £50.00
  • Monthly: £222.00
  • Three monthly: £636.00
  • Annual: £2,228.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/

Car park 2 Premium Bay
Car park 2 operator National Car Parks
Car park 2 spaces 36
Car park 2 charges
  • Annual: £2,625.00
Car park 2 contact details

Telephone: 0345 050 7080

URL: https://www.nationalrail.co.uk/

Onward travel

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Cycle storage available Yes
Cycle storage spaces 200
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Cycle storage types
  • Compounds
  • Stands
  • Racks
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Virtual tours

Want to check how accessible Ipswich station is for you? Check out our virtual tour.