Ipswich at a glance
Address:
Ipswich stationBurrell Road
Ipswich
Suffolk
IP2 8AL
Ticket office:
Monday to Friday: 05:00 - 21:20Saturday: 05:00 - 21:20
Sunday: 07:15 - 22:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| First class lounge opening times | Yes
|
|---|---|
| Seated area | Yes
|
| Waiting room | There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.
|
| Trolleys | Yes
|
| Station buffet | Self-service vending machines providing hot drinks, cold drinks, and snacks Free water refill point located on the station concourse, next to the customer service office Yes
|
| Toilets | Yes
There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:00 - 22:00Saturday 04:00 - 22:00Sunday 07:00 - 22:00 |
| Baby changing facilities | Yes
Female toilets,Male toilets |
| Wifi | Yes
|
| Post box | Yes
|
| ATM machine | Yes
|
| Shops |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Telephone: 0800 028 28 78 URL: https://www.greateranglia.co.uk/travel-information/assisted-travel
|
|---|---|
| Staff help | Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes
|
| Step free access | This station has step free access to all platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer service office on the main concourse. |
| Ticket gates | Ipswich station has Secure Station Acreditation Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 200 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 444 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/ |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks |
| Car park 2 spaces | 36 |
| Car park 2 charges |
|
| Car park 2 contact details | Telephone: 0345 050 7080 |
| Rail replacement information | Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance. |
| Onward travel | 'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk 'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road. Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info |
Ipswich MCP Station Car Park
Ipswich Surface Station Car Park
Alternative routes during disruption
Check out our alternative route map for other ways to travel during disruption
Virtual tours
Want to check how accessible Ipswich station is for you? Check out our virtual tour.