Ipswich
Station message
From Sunday 23 December until Tuesday 1 January, major improvement work is taking place at London Liverpool Street and Stratford, closing the line between these stations. More information on how services are affected can be found on our engineering page.Ipswich (IPS)
Burrell Road
Ipswich
Suffolk
IP2 8AL
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | Applicable Operators: Greater Anglia |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| First class lounge opening times |
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|---|---|
| First class lounge information | Located Platform 2 Tickets Accepted All First Class Facilities TV, screens with updated train information |
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Coffee shop Coffee kiosk Cold drinks vending machine Food vending machine |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station. |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets,Male toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | Yes |
| Post box information | Outside the station |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | On the left hand side of the station front. |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent Passport Photo Booth |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
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| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | No |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | A lift is available. |
| Ticket gates exist | Yes |
| Ticket gates information | - |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 228 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Close to platform 1 |
| Cycle storage information | A secure 108-space cycle compound is available (key fob required, speak to station staff for availability). Other spaces are available. |
| Cycle storage types |
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| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 444 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks |
| Car park 2 spaces | 36 |
| Car park 2 opening times |
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| Car park 2 charges |
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| Car park 2 contact details | Telephone: 0845 050 7080 |
| Rail replacement information | Replacement transport stop at bus stop on station forecourt. |
| Taxi rank available | Yes |
| Taxi rank information | Taxi rank located at front of station |
| Bus services available | Yes |
| Bus services information | 'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk 'Ipswich Buses' routes 15/15A and 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12 and 13 stop close by in Ranelagh Road. Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info |
| Cycle hire available | Yes |
| Cycle hire information | 10 Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ |
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