Lowestoft

Lowestoft at a glance

Address:

Lowestoft station
Denmark Road
Lowestoft
Suffolk
NR32 2EG

Ticket office:

Monday to Friday: 06:40 - 17:05
Saturday: 06:40 - 17:05
Sunday: 08:00 - 16:15
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
  • Monday to Friday: 06:40 - 17:05
  • Saturday: 06:40 - 17:05
  • Sunday: 08:00 - 16:15
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Penalty fares LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage

Available: No
Lost property
Seated area
Yes
Waiting room

There is a seated waiting area in the ticket hall.

  • Monday to Friday: 06:40 - 17:05
  • Saturday: 06:40 - 17:05
  • Sunday: 08:00 - 16:15
Station buffet

Free water refill point available

Yes
Toilets
Yes

The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15
Baby changing facilities
Yes
Wifi
Yes
Post box
Yes
Shops
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
  • Monday to Friday: 06:40 - 17:05
  • Saturday: 06:40 - 17:05
  • Sunday: 08:00 - 16:15
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
No
Step free access

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Ticket gates
No
Impaired mobility set down available
No
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage spaces 60
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Cycle storage types
  • Compounds
  • Stands
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 112
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £5.00
  • Weekly: £20.00
  • Monthly: £95.00
  • Three monthly: £271.00
  • Annual: £949.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/lowestoft-station-g-anglia/

Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.
Onward travel

Lowestoft is a PlusBus location click here to see the PlusBus map
Port

Station for the Port of Lowestoft