Lowestoft at a glance
Address:
Lowestoft stationDenmark Road
Lowestoft
Suffolk
NR32 2EG
Ticket office:
Monday to Friday: 06:40 - 17:05Saturday: 06:40 - 17:05
Sunday: 08:00 - 16:15
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Penalty fares | LE |
Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property |
Seated area | Yes
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Waiting room | There is a seated waiting area in the ticket hall.
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Station buffet | Free water refill point available Yes
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Toilets | Yes
The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times: Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15 |
Baby changing facilities | Yes
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Wifi |
Yes
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Post box | Yes
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Shops |
Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
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Staff help | Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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Induction loop available | Yes |
Ticket machine | Yes
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Accessible booking office counter available | Yes
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Ramp for train access available | Yes
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Accessible taxis information | Details of nearest taxis are shown on station information poster |
National Key toilets available | No
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Step free access | This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
Ticket gates | No
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Impaired mobility set down available | No
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Wheelchairs | Yes
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Cycle storage available | Yes |
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Cycle storage spaces | 60 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details. |
Cycle storage types |
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Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 112 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | Telephone: 0345 050 7080 URL: https://www.ncp.co.uk/find-a-car-park/car-parks/lowestoft-station-g-anglia/ |
Rail replacement information | Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2. |
Onward travel | Lowestoft is a PlusBus location click here to see the PlusBus map |
Port | Station for the Port of Lowestoft |