Mistley at a glance
Address:
Mistley stationHigh Street
Mistley
Essex
CO11 1HH
Ticket office:
- Car park
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | No
|
|---|---|
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | No
|
| Station buffet | No
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi |
No
|
| Shops |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp. Yes
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Manningtree) is via the barrow crossing at the end of the platform. This ramp is quite steep so may not be suitable for all. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 20 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | There is a cycle parking area providing twenty spaces which can be located just outside the entrance on to the platforms, next to the ticket machine and the blue Amazon Hub locker. |
| Cycle storage types |
|
| Car park 1 operator | Greater Anglia |
| Car park 1 spaces | 6 |
| Car park 1 charges | Free |
| Car park 1 contact details | Telephone: 0345 600 7245 |
| Rail replacement information | Rail replacement bus services pick up and drop off on the main road, outside the station entrance. |
Don’t get stuck on the train
If you’re travelling from Manningtree or Colchester to Mistley station, please travel in the back three coaches of the train. This is for Greater Anglia trains with 5 coaches only as the doors on the front two coaches will not open at Mistley station.
If you're travelling from Harwich Town, Dovecourt, Harwich International or Wrabness, please travel in the front three coaches of the train. This is for Greater Anglia trains with 5 coaches only as the doors on the last two coaches will not open at Misley station.
