Newmarket

Newmarket at a glance

Address:

Newmarket station
Station Approach
Newmarket
Suffolk
CB8 9BB

Ticket office:

None available
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Seated area available
Load stations
Last updated:
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Staffing level Unstaffed
CCTV Yes
Information systems
  • DepartureScreens
Station operator Greater Anglia
Ticket office opening times
No
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here Yes
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room
No
Station buffet
No
Toilets
No
Baby changing facilities
No
Wifi
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Note:

801 028 28 78

URL: https://www.nationalrail.co.uk/

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp Assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform.

Induction loop available Yes
Ticket machine
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available
No
Step free access

This station has step free access to the single platform for trains towards both Ipswich and Cambridge.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket gates
No
Impaired mobility set down available
No
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 11
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 charges
  • Daily: £3.00
  • Annual: £328.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/newmarket-station-greater-angli…

No bus information available.
Cycle storage available Yes
Cycle storage spaces 78
Cycle storage sheltered Yes
Cycle storage CCTV No
Cycle storage location

There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich).

Cycle storage types
  • Stands
  • Racks
Rail replacement information

Rail replacement bus services pick up and drop off at the bus stop on Green Road, in front of the station entrance.