Station message
This station has step free access to Platform 1 (for trains towards Bury St Edmunds and Cambridge) only. Platform 2 (for trains arriving from Cambridge, or towards Ipswich) can only be accessed via a stepped underpass which leads to and from Platform 1 and the entrance to the station.
Needham Market at a glance
Address:
Needham Market stationStation Yard
Needham Market
Suffolk
IP6 8AS
Ticket office:
- Prepurchase collection
- Car park
- Ticket machine
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | No
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | Available: No |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | No
|
| Station buffet | No
|
| Toilets | No
|
| Baby changing facilities | No
|
| Wifi |
No
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08:00 - 20:00
|
|---|---|
| Staff help | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform. Yes
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No
|
| Step free access | This station has step free access to Platform 1 (for trains towards Bury St Edmunds and Cambridge) only. Platform 2 (for trains arriving from Cambridge, or towards Ipswich) can only be accessed via a stepped underpass which leads to and from Platform 1 and the entrance to the station. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | There are five cycle stands immediately outside the entrance to the station, and a sheltered cycle parking area providing ten spaces can be located just inside the station car park. |
| Cycle storage types |
|
| Car park 1 | There is a public car park next to the station |
| Car park 1 operator | Mid Suffolk District Council |
| Car park 1 spaces | 22 |
| Car park 1 charges | Free |
| Car park 1 contact details | |
| Rail replacement information | Rail replacement bus services pick up and drop off at the bus stops outside the Swan Public House on Ipswich Road. |