Don’t get stuck on the train
You may find that your train is longer than the platform at some of our stations. This means the doors will not open where there’s no platform edge so you can get on and off the train safely.
If you’re travelling to Romford station, please travel in the front eight coaches of the train. This is for trains with 10 coaches only as the doors on the last two coaches will not open at Romford.
If you’re travelling from Romford station, please check if your destination has any door access requirements through its station information.
Don’t worry! We’ve set reminders through our website, station posters and safety announcements so you can travel on the correct part of the train and avoid missing your stop.
|Staffing level||Full time|
|Ticket office opening times||
|Oyster cards issued here||Yes|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
|Penalty fares||Applicable Operators: Greater Anglia, London Overground, Elizabeth Line|
|Customer service information||
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
|Left luggage contact details|
|Lost property opening times||Yes|
|Lost property contact details|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||Yes|
|Waiting room information||
|Station buffet available||Yes|
|Station buffet information||
Coffee kiosk platform 4
Male and Female toilets are located inside the waiting room on platform 4.
|Baby changing facilities available||No|
|Post box available||No|
|Tourist information office available||No|
Removed during Crossrail works
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
|Helpline contact details||
Note: 0343 222 1234
|Customer help points available||Yes|
|Customer help points information||
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
|Staff help information||Staff are available to assist from the first to last train.|
|Staff help opening times||Yes|
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|National key toilets information||
An accessible toilet is located on platform 4. This toilet is operated with a radar key.
|Step free access coverage||Whole station|
|Step free access information||
|Ticket gates exist||Yes|
|Ticket gates information||
Romford has a Secure Station accreditation
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||No|
|Cycle storage location||
Platform 5 and Platform 2
|Cycle storage information||
All storage covered
|Cycle storage types||
|Rail replacement information||Rail replacement bus services will depart from:
|Bus services available||Yes|
|Bus services information||
Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format at https://www.nationalrail.co.uk/posters/RMF.pdf