Romford

Romford at a glance

Address:

Romford station
South Street
Romford
Greater London
RM1 1SX

Ticket office:

Monday to Friday: 06:00 - 20:00
Saturday: 06:15 - 20:00
Sunday: 07:10 - 20:10
  • Ticket office
  • Prepurchase collection
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Last updated:
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office opening times
  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:15 - 20:00
  • Sunday: 07:10 - 20:10
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here Yes
Top up Oyster cards here Yes
Use Oyster cards here Yes
Oyster cards information

Oyster cards can only be purchased at the ticket machine.

Zone 6
Smartcards issued here No
Validate Smartcards here Yes
Smartcards information

Tickets can be collected onto Greater Anglia smartcards at this station.

Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
Travel card Zone 6
Penalty fares LE
Customer service information

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Left luggage

Available: No
Lost property

Available: Yes
Seated area
Yes
Waiting room
  • An accessible, heated waiting room is located on Platform 4.
  • The waiting room is open from first to last train.

Waiting room is available from first to last train.
Station buffet

Coffee kiosk platform 4

Yes
Toilets
Yes

Male and Female toilets are located inside the waiting room on platform 4.

Radar key operated accessible toilets are located on platforms 4 & 5.
Baby changing facilities
No
Wifi
Yes
ATM machine
No
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click

Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Note:

0343 222 1234

URL: https://www.nationalrail.co.uk/

Staff help

Staff are available to assist from the first to last train.

Yes
Induction loop available Yes
Ticket machine
  • Accessible ticket machines are located within the stations ticket hall.
  • The ticket machines are accessible via the stations main entrance.

Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available

This toilet is operated with a radar key.

Yes

An accessible toilet is located on platform 4 and platform 5.

Step free access
  • Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 1,2,4 and 5
  • Wheelchairs available from first to last train.
Ticket gates

Romford has a Secure Station accreditation

Yes
Impaired mobility set down available
No
Wheelchairs
Yes
Rail replacement information

Rail replacement bus services will depart from:

  • Atlanta Boulevard for both Westbound and Eastbound services
Rail replacement map links
Onward travel

Transport for London buses operate from outside the station

Information to plan your onward journey is available in a printable format - Click here for map

Don’t get stuck on the train

If you’re travelling to Romford station, please travel in the front eight coaches of the train. This is for Greater Anglia trains with 10 coaches only as the doors on the last two coaches will not open at Romford.